We've made two improvements to the booking engine that give guests a smoother, more intuitive search experience.

Simplified search results
Guests no longer need to select a category type before seeing results. All available options are now returned on the initial search, allowing guests to browse everything first and filter down using the new pill selectors at the top of the results page — choosing between accommodation or site based on what suits them.

For site bookings that require mandatory details, guests can complete these via the pill selector or will be prompted when they proceed to book — keeping the journey moving rather than creating a barrier upfront.

Colour-coded interactive map
The interactive map now uses distinct colours to differentiate category classification types, making it easy for guests to identify accommodation and site options at a glance.

Together, these changes reduce friction early in the booking journey and help move guests more confidently through to completion.

You can now browse all your available accommodation, sites, and docks straight from search, without picking a type first. Category and map pages let guests filter by type as they go, and RV guests are only asked for boat or vehicle dimensions at the point of booking, not before. Results are grouped clearly by type, with availability status shown up front. This is designed to cut drop-off earlier in the search and lift booking conversion.

If your property hasn't yet moved to a supported payment gateway on the new booking engine, that's no longer a reason to hold off migrating.

Guests can now complete checkout even without a gateway configured. Their card details are captured securely — not charged online — so you can process the payment manually later in RMS 9+, using your existing terminal or gateway.

This means you can migrate to the new booking engine now and start charging guests manually, rather than waiting for your gateway to be supported.

What to expect:

• No card payment or deposit is taken online in this mode, even if deposits are configured
• Card details are captured securely and passed through to RMS 9+
• Charge guests manually via your onsite terminal or gateway when you're ready

We're at the halfway point of the year, and your RMS environment has been busy. This quarter's update brings payment automation to RMS, real performance data from Apple Pay in the wild, a visual booking upgrade that's rolling out now, and a new community platform built for operators like you.

Here's what's new 👇

Payments that run without you

Advanced Payment Schedules

The chase is over. Advanced Payment Schedules are now generally available — set your deposit, instalment, and balance rules once, and RMS collects automatically, on schedule, without follow-up. Works across all property types and stay lengths, and connects directly with RMS Pay so every collection happens without a manual trigger. 

🔗 Learn more.

Automated Payments Dashboard

Every transaction across your property, in real time. The Automated Payments Dashboard gives you a single view of what's paid, what's pending, and what needs attention — covering credit card, direct debit, and SMS payment links. No more running reports to find out where you stand. 

🔗 Learn more.

Apple Pay with RMS Pay — what we're seeing

Apple Pay has been live with RMS Pay since Q1, and the numbers are worth talking about. Tokenisation means the card number is never shared with your property, which cuts online fraud by around 30%. Approval rates are up — Visa reports up to 4.6% more online transactions going through on average. Our RMS Pay users who have enabled Apple Pay are seeing authorization rates of over 96%. And properties enabling Apple Pay are seeing around 18% more bookings completed at checkout, simply by removing the friction of card entry.

The other thing worth knowing: when a guest's card is lost, reissued or expires, their Apple Pay token updates automatically. No failed renewals. No chasing guests for new card details. It just keeps working. 

A better way to book, visually

Interactive Maps — now rolling out

Guests can now pinch, zoom, and click their way to the perfect spot. Interactive Maps are rolling out across the RMS Booking Engine, letting guests browse your property visually — sites, amenities, availability — and book directly from the map. If you already have a map, it'll be updated automatically. If you don't have one yet, reach out and we'll get you set up. 

🔗 Learn more.

Something new: RMS Community

Your seat at the table

RMS Community is live at community.rmscloud.com. It's the central place where RMS customers connect with each other, get answers, and have a direct say in where the product goes next.

Three spaces to explore:

• News & Announcements — product updates, events, and company news straight from RMS
• Member Lounge — peer discussion, networking, and industry conversation with operators across every vertical and region
• Support Desk — fast answers from people who've been there, linked back to the Help Centre

Getting started takes a few minutes: visit community.rmscloud.com, create your account, and follow the setup wizard. Once you're in, click + New Post to start a conversation or jump into one already happening. 

🔗 Join RMS Community

From the field: Sadie AI in the wild

Beachport Caravan Park — first 30 days

Beachport Caravan Park switched to RMS from Newbook and added Sadie AI in their first month. Here's what happened.

Sadie handled 684 calls. 376 of them — 55% — were resolved entirely without staff involvement. 42 bookings were captured, worth $9,720 in revenue. 122 rates and availability enquiries were tracked for retargeting, and 49 offers sent on behalf of the property, representing $11,346 in potential booking value.

One month. One integration. A materially different operation.

Sadie AI is available now as an RMS Partner integration — and for a limited time, new RMS customers can try Sadie free for one month. 

🔗 Learn more about Sadie AI.

Ready to get started?

These updates are live in your RMS environment now. Whether you want to activate payment automation, explore Interactive Maps, or join the RMS Community — your mid-year upgrade is ready and waiting.

🔑 To activate new features in your RMS subscription, contact our expansion team.

🎬 See it all in action. Watch our Mid-Year Momentum webinar, available on demand.

Summary

This Live release enforces a maximum record limit of 50,000 on key search endpoints. The change improves platform stability and ensures consistent behavior across high-volume query patterns. Requests exceeding the limit now return HTTP 400 Bad Request rather than being silently truncated.

Included in this Live release:

• Breaking Change: Maximum Query Limit — A cap of 50,000 records is now enforced on transaction, guest, and reservation search endpoints; requests exceeding this value return HTTP 400 Bad Request.
  👉 Breaking Change Details: https://releasenotes.rmscloud.com/rest-api-v10.26.105.2----beta-only-breaking-change---maximum-query-limit-4CTw1q
• Beta release: 👉 https://releasenotes.rmscloud.com/rest-api-v10.26.105.2----beta-4BL7va

Notes

• This release is now available in Live
• Release Date: 2 June 2026 (AEST)
• Partner notification sent 17 April 2026: https://mail.rmscloud.com/hey-partner-your-rms-live-release-is-here-0-0-0-0-0?hs_preview=TVgGuAQq-211134018457
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

IBE+ now supports BIG4 Holiday Parks memberships. Guests can enter their membership number during the booking process to automatically unlock eligible member discounts and benefits — with clear confirmation of savings displayed throughout the booking journey.

Membership details persist across all booking steps, and any invalid or expired membership numbers will prompt a clear, helpful error message so guests are never left guessing.

IBE+ now supports G'Day Parks memberships. Guests can enter their membership number during the booking process to automatically unlock eligible member discounts and benefits - with clear confirmation of savings displayed at every step of the journey.

Membership details persist across all booking steps, and any invalid or expired membership numbers will prompt a clear, helpful error message. It's worth noting that memberships sit within the discount priority order - if a promo code or auto-discount applies, that will take precedence, but the membership number remains valid and will apply if no higher-priority discount is in play.

We’ve fixed an issue where per‑person packages with inclusive adults could be over‑charged. Previously, all adults on the reservation were billed, even when a number of adults were set as “inclusive” in the package setup.

Summary

This release introduces a platform-wide maximum record limit of 50,000 across all REST API endpoints that accept a limit parameter. Requests exceeding this value will now return HTTP 400 Bad Request. Previously, oversized requests were silently truncated.

Partners using high-volume search queries should review the affected endpoints below and update their integrations before the Live release.

Breaking Change

Global Maximum Query Limit — 50,000 Records

The following endpoints are affected:

• POST /transactions/allocations/search
• POST /transactions/search
• POST /guests/search
• POST /reservations/search

What's changing:

• Requests with a limit value above 50,000 will return HTTP 400 Bad Request with an explicit error message
• Requests at or below 50,000 are unaffected
• Endpoints that already have their own explicit limit lower than 50,000 are unaffected

Action required: If your integration passes a limit value greater than 50,000 on any of the above endpoints, you will need to update your queries to use pagination or reduce the limit before the Live release. Partners identified as impacted have been contacted directly.

Notes

• Available in Beta only. Live release is tentatively scheduled for 2 June 2026, subject to Beta validation.
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

Your guests can now pay with Apple Pay directly from the guest page- making checkout faster, more familiar, and more secure.

How it works

Apple Pay appears as a payment option on the guest page alongside existing methods. Guests on an Apple device can pay instantly. Guests on a non-Apple device will still see the option- they can select it and scan the QR code with their iPhone to complete the payment seamlessly.

Works just like your existing card payments

Tokens and receipts behave exactly the same as credit card transactions, so your team won't need to change a thing. That means:

• ✅ Refunds can be processed as normal
• ✅ Pre-auth tokens can be created for same-day arrivals
• ✅ All existing RMSPay workflows apply

A couple of things to know

Apple Pay will not appear as a payment option when a property's deposit rule is set to No Deposit & Tokenize. In that case, the option is automatically hidden - no action needed on your end.