Check out the latest features, improvements, and product updates from RMS
We’ve fixed an issue where per‑person packages with inclusive adults could be over‑charged. Previously, all adults on the reservation were billed, even when a number of adults were set as “inclusive” in the package setup.
This release introduces a platform-wide maximum record limit of 50,000 across all REST API endpoints that accept a limit parameter. Requests exceeding this value will now return HTTP 400 Bad Request. Previously, oversized requests were silently truncated.
Partners using high-volume search queries should review the affected endpoints below and update their integrations before the Live release.
Global Maximum Query Limit — 50,000 Records
The following endpoints are affected:
POST /transactions/allocations/searchPOST /transactions/searchPOST /guests/searchPOST /reservations/searchWhat's changing:
limit value above 50,000 will return HTTP 400 Bad Request with an explicit error messageAction required: If your integration passes a limit value greater than 50,000 on any of the above endpoints, you will need to update your queries to use pagination or reduce the limit before the Live release. Partners identified as impacted have been contacted directly.
Your guests can now pay with Apple Pay directly from the guest page- making checkout faster, more familiar, and more secure.
How it works
Apple Pay appears as a payment option on the guest page alongside existing methods. Guests on an Apple device can pay instantly. Guests on a non-Apple device will still see the option- they can select it and scan the QR code with their iPhone to complete the payment seamlessly.
Works just like your existing card payments
Tokens and receipts behave exactly the same as credit card transactions, so your team won't need to change a thing. That means:
A couple of things to know
Apple Pay will not appear as a payment option when a property's deposit rule is set to No Deposit & Tokenize. In that case, the option is automatically hidden - no action needed on your end.
We’re excited to share a powerful set of enhancements designed to help you save time, improve cash flow, and deliver a smoother guest experience. This release brings together smarter automation, flexible payments, and new tools that connect RMS more deeply into your daily operations.
Here’s what’s rolling out now 👇
From cash slow to cash flow, take the manual work out of billing. RMS can now automatically generate invoices and take payments at the right time, reducing admin, minimising errors, and helping you get paid faster without chasing guests. 🔗 Learn more.
Want revenue that runs on schedule? With Advanced Payment Schedules, you can define flexible payment rules that suit your business, from deposits to staged payments, while keeping everything automated with RMS Pay , and transparent for guests. 🔗 Learn more.
Fileless, frictionless and fully compliant. Offer a seamless, low-effort way for guests to pay via Direct Debit, powered by GoCardless. Ideal for longer stays, recurring charges, or payment plans, GoCardless improves payment reliability and reduces processing admin. 🔗 Learn more.
Turn every device into a wallet with Apple Pay, now available with RMS Pay . Faster checkouts, fewer abandoned payments, and a modern experience guests already know and trust.
Visualise your property like never before. Interactive Maps help guests book the perfect spot every time, allowing them to view sites, amenities, and availability at a glance. Speed up time to conversion with all-new mobile-optimized, Interactive Maps, available with the RMS Booking Engine . 🔗 Learn more.
Fill rooms with full transparency. New Availability Calendars in the RMS Booking Engine make category-level reservations quicker and easier for guests, reducing unnecessary clicks and enquiry volume. 🔗 Learn more.
Use smart incentivization to drive longer stays. No promo codes needed, set up to three tiers of discounts to reward guests and get more value from every reservation that comes through the RMS Booking Engine . 🔗 Learn more.
Turn missed calls into opportunities with Sadie, your AI-powered concierge in RMS. New to our ever-expanding network of Partners, Sadie AI helps answer enquiries and make reservations, so you unlock revenue faster, while your team focuses on in-person service. 🔗 Learn more.
Enrich your guest profiles with Zapier's no-code automations. Now available in our Partners network, connect your marketing and CRM tools securely to RMS to help you learn more about each individual from the get-go. 🔗 Learn more.
Together, these updates are designed to reduce manual work, increase flexibility, and give both your team and your guests a smoother, more modern experience. As always, we’d love your feedback as you start using these new features.
🔑 To activate new features in your RMS subscription, contact our expansion team.
🚀 Ready to improve your operations with RMS? Contact our sales team.
Important Notice: API Rate Limit Updates
We’re introducing new global rate limits for a set of Group Allotment and reference data REST API endpoints (including Companies and Travel Agents).
These endpoints return low‑change data and are intended to be used with caching and webhooks, rather than continuous polling. The changes below are designed to improve platform stability and ensure consistent performance for all partners.
We’ve observed sustained high‑volume polling on several Group Allotment endpoints that return low‑change data. In most cases, these resources are expected to be:
Continuous polling creates unnecessary load and can impact overall platform performance.
The following endpoints will be limited to 60 requests per minute:
GET /groupAllotmentsGET /groupAllotments/{id}GET /groupAllotments/{id}/allotmentsGET /groupAllotments/{id}/companiesGET /groupAllotments/{id}/travelAgentsGET /companiesGET /travelAgentsWebhooks should be used as the primary mechanism for detecting changes:
Group Allotments
groupAllotmentId, which can be used to re‑query the specific resource if neededAgents
agentId for retrieving updated agent detailsUsing webhooks avoids unnecessary polling and ensures updates are processed only when changes occur.
Webhook schema:
Webhooks
If you have questions or would like assistance reviewing your implementation, please contact API Support:
Partner & API Support
Welcome to the Q4, 2025 RMS Product Update.
We're excited to introduce you to the latest enhancements we've been building, designed to improve your RMS experience and keep you in front.
📆 Release dates:
Our next-gen booking engine wouldn't be complete without a revamped maps experience now, would it?
*Coming soon.
Designed for properties with on-site amenities, Roaming Terminals help you take payments securely, from anywhere on your property. Capture and close out payments on the spot, whether it’s poolside or at the café. Take your terminal to your guest with Roaming Terminals, powered by RMS Pay.
Connect your food and beverage outlets to RMS with EPOS Now to bring your on-site food, drinks, and retail sales into the RMS ecosystem. Charges flow directly from EPOS Now into guest accounts, streamlining billing and eliminating manual reconciliation. It’s a smarter way to deliver a frictionless guest experience.
This year, we've been rolling out our all-new, mobile-first booking engine, and the impacts users are seeing so far speak for themselves.
And we're just getting started.
That's a quick download of the latest innovations from RMS. Don't forget to subscribe and follow our release notes regularly for the latest product updates.
We'll be back with more next year ✨
Previously, only users designated as system admins could utilize the Add Property and Room Type to Schedules option within scheduled reports. This limited access to a broader set of admin-only controls that many users don’t necessarily need. To support more flexible role-based access, this functionality is now controlled through Security Profile settings. Admins can selectively enable access to the report enhancement without granting full system admin privileges.
We're pleased to announce the latest features and enhancements now available in RMS. These updates are designed to improve your RMS experience and help you make the most of your subscription.
Dates are indicative and subject to change.
Along with 100s of little background tweaks and tinkerings to smooth out your RMS experience, we've added some handy new and improved features you'll love.
1. Improve your guest experience with enterprise RMS Pay tokens
Properties using RMS Pay in the same region now have the ability to share guest card tokens, streamlining their experience and improving connectivity across your enterprise.
🔗 Learn more about shared tokens
2. Housekeeping made simpler with company-level tasks and ad hoc assignments
Housekeeping just got easier! To improve flexibility and control, tasks can now be assigned at the company level. Furthermore, ad hoc tasks can also be added independently of a guest's booking, and assigned as shared responsibilities between housekeeping staff.
🔗 Learn more about task hierarchies
3. Cut digital keys and generate access pins with Salto KS
Love our integration with Salto KS smart locks? You'll love this enhancement, enabling properties to cut digital keys and access pins for guests about to arrive or already arrived and ready to check-into their room.
🔗 Learn more about digital keys
Need help getting started with the new features? Check out the RMS Help Centre for all our feature guides.
We’re excited to share what’s landing in your RMS platform as part of our next live release!
These updates are designed to give you more control, streamline your operations, and ultimately deliver an even better experience for your guests and your team.
Live rollout dates:
Here’s what’s coming your way...
Safeguard group booking agreements without being constrained by real-time room stock, preventing unintentional overbooking limitations.
If a user edits a quote while dynamic pricing is active, they'll now be warned about potential discrepancies, protecting your pricing integrity and guest trust.
Improvement Deposit Caps and Smarter Recalculations
Say hello to deposit caps and smarter recalculations that make managing cash flow and rates easier than ever.
Improvement Streamlined Dwellings (Parks)
Park operators, rejoice! Staff can now only select dwelling types that match an area or category, saving time and reducing booking errors.
We’ve upgraded how fees are calculated—taking packages, taxes, and discounts into account to give you a fairer, more accurate no-show charge.
New Feature RMS Pay: Tipping at Terminals
Unlock a new revenue stream. Guests can now leave tips directly via RMS Pay terminals—simple, seamless, and rewarding for your team.
Improvement RMS Pay: Charge Without CVV
Need to process a payment without a CVV? This RMS Pay update gives you the flexibility you’ve been asking for.
We've just starting rolling out our new booking engine to customers and it's been a huge success! Please check our Help Centre resource for the rollout dates of features you use to know when your property will be migrated over. The new booking engine will be available to all customers later this year.
🚀 We'd love to connect. Join the upcoming webinar: RMS Renditions.
This July 2025 we'll be back with another episode of RMS Renditions: our quarterly release roundup where we look at what's new now in the product, and what's coming next.
Hear from our product leaders and have your questions answered.
Let’s keep building better stays together.
Give your guests the option to show appreciation! The new Tipping/Gratuity feature on RMS Pay EFTPOS terminals makes it easy for guests to add a tip during payment.
Offering a simple way to add gratuity not only enhances the guest experience but also boosts staff satisfaction. Previously, RMS Pay terminals did not include a tipping option, making it less convenient for guests to leave a tip.
