Product Updates

Check out the latest features, improvements, and product updates from RMS

a week ago

RMS Product Release Version 11.25.178.28

🚀 Welcome to your Live product update for RMS Version 11.25.178.28!

We're pleased to announce the latest features and enhancements now available in RMS. These updates are designed to improve your RMS experience and help you make the most of your subscription.


📅 Expected Rollout dates

  • 19 August - APAC
  • 9 September - North America
  • 9 September - EMEA
  • 18 September - Rest of World

Dates are indicative and subject to change.


🌱  New and Improved Features

Along with 100s of little background tweaks and tinkerings to smooth out your RMS experience, we've added some handy new and improved features you'll love.

1. Improve your guest experience with enterprise RMS Pay tokens
Properties using RMS Pay in the same region now have the ability to share guest card tokens, streamlining their experience and improving connectivity across your enterprise.
🔗  Learn more about shared tokens

2. Housekeeping made simpler with company-level tasks and ad hoc assignments
Housekeeping just got easier! To improve flexibility and control, tasks can now be assigned at the company level. Furthermore, ad hoc tasks can also be added independently of a guest's booking, and assigned as shared responsibilities between housekeeping staff.
🔗 Learn more about task hierarchies

3. Cut digital keys and generate access pins with Salto KS
Love our integration with Salto KS smart locks? You'll love this enhancement, enabling properties to cut digital keys and access pins for guests about to arrive or already arrived and ready to check-into their room.
🔗 Learn more about digital keys


💫  Resources & Support

Need help getting started with the new features? Check out:

Avatar of authorElizabeth Gasperotti
2 months ago

🎉 Powerful New Features Releasing in June! Version 11.25.080.50

We’re excited to share what’s landing in your RMS platform as part of our next live release! 

These updates are designed to give you more control, streamline your operations, and ultimately deliver an even better experience for your guests and your team. 

Live rollout dates: 

  • APAC: 17 June - confirmed
  • North America: 24 June - confirmed
  • EMEA: 24 June - confirmed
  • Rest of World: 3 July - pencilled

Here’s what’s coming your way... 


Safeguard group booking agreements without being constrained by real-time room stock, preventing unintentional overbooking limitations.

If a user edits a quote while dynamic pricing is active, they'll now be warned about potential discrepancies, protecting your pricing integrity and guest trust.

Say hello to deposit caps and smarter recalculations that make managing cash flow and rates easier than ever. 

Park operators, rejoice! Staff can now only select dwelling types that match an area or category, saving time and reducing booking errors.  

We’ve upgraded how fees are calculated—taking packages, taxes, and discounts into account to give you a fairer, more accurate no-show charge. 



Unlock a new revenue stream. Guests can now leave tips directly via RMS Pay terminals—simple, seamless, and rewarding for your team.

Need to process a payment without a CVV? This RMS Pay update gives you the flexibility you’ve been asking for.


We've just starting rolling out our new booking engine to customers and it's been a huge success! Please check our Help Centre resource for the rollout dates of features you use to know when your property will be migrated over. The new booking engine will be available to all customers later this year.


🚀 We'd love to connect. Join the upcoming webinar: RMS Renditions.

This July 2025 we'll be back with another episode of RMS Renditions: our quarterly release roundup where we look at what's new now in the product, and what's coming next.

Hear from our product leaders and have your questions answered.

Click here to register.


Let’s keep building better stays together.

Avatar of authorElizabeth Gasperotti
3 months ago

Enhance Guest Experience with Tipping on RMS Pay Terminals

Give your guests the option to show appreciation! The new Tipping/Gratuity feature on RMS Pay EFTPOS terminals makes it easy for guests to add a tip during payment.

Why It Matters:

Offering a simple way to add gratuity not only enhances the guest experience but also boosts staff satisfaction. Previously, RMS Pay terminals did not include a tipping option, making it less convenient for guests to leave a tip.

How It Works:

  • Guests can enter their tip directly on the RMS Pay terminal during the transaction process.
  • The tip amount is processed alongside the original transaction, ensuring a seamless experience.
  • Dynamic Surcharging: The surcharge applies to both the transaction amount and the tip.
  • Standard Transaction Fees: The fee applies only to the transaction amount, not the tip.

🔗 Learn more about RMS Pay Tipping

Avatar of authorNaomi Irish
11 months ago

New Release Notes Platform!

We will be using a new platform to launch our release notes from moving forward. This page will announce new features on RMS Cloud, including impacting changes and improvements to our application. You will be able to access it directly from your help menu in RMS 9+.

Help Centre

Release Information

Avatar of authorNaomi Irish