Invoice To Feature
Available from: 22 July 2026
What's New
A new Invoice To field is now available on the Reservation Account screen, allowing you to specify the person or entity receiving services separately from the person or entity paying or receiving the invoice.
This is particularly useful for properties that need to issue invoices to a service recipient for GST/VAT claims, while billing a different party.
How It Works
- Bill To — the person or entity paying or receiving the invoice (unchanged from current behaviour)
- Invoice To — the person or entity receiving the services from the property
The Invoice To field:
- Defaults to the same entity as Bill To (no action required if both are the same)
- Can be changed independently to a different Guest, Company, or Travel Agent
- Appears directly beneath the Bill To drop downs on the Reservation Account screen
- Once set, it is retained even if Bill To is subsequently changed
- Drives the recipient details shown on generated invoices (Tax Invoice, Statement, Grouped Tax Invoice, Receipt, Refund, and Print Transaction)
Example Scenarios
Bill To | Invoice To | Use Case |
|---|---|---|
Company | Guest | Company pays, guest claims GST/VAT as service recipient |
Travel Agent | Guest | Agent pays, guest receives the tax invoice |
Guest | Company | Guest pays, company is the service recipient for tax purposes |
What You Need to Know
- No configuration is required — the field is available automatically on the Reservation Account screen
- Existing reservations will default Invoice To to the current Bill To value
- If you do not change Invoice To, your invoicing behaviour remains exactly as it is today
- Generated invoices will reflect the Invoice To entity as the recipient
Who Benefits
Properties operating in regions with GST/VAT requirements where the payer and the legal service recipient may differ — ensuring compliant invoices can be issued to the correct party for tax claims.
