Give your guests the option to show appreciation! The new Tipping/Gratuity feature on RMS Pay EFTPOS terminals makes it easy for guests to add a tip during payment.

Why It Matters:

Offering a simple way to add gratuity not only enhances the guest experience but also boosts staff satisfaction. Previously, RMS Pay terminals did not include a tipping option, making it less convenient for guests to leave a tip.

How It Works:

• Guests can enter their tip directly on the RMS Pay terminal during the transaction process.
• The tip amount is processed alongside the original transaction, ensuring a seamless experience.
• Dynamic Surcharging: The surcharge applies to both the transaction amount and the tip.
• Standard Transaction Fees: The fee applies only to the transaction amount, not the tip.

🔗 Learn more about RMS Pay Tipping

Never miss an important rate adjustment! Our new User Warning on Rate Change feature ensures you’re always in the loop when reservation quotes change.

Why It Matters:

Dynamic Pricing in RMS automatically adjusts rates based on occupancy and time rules. However, when making a reservation, rate changes can sometimes occur between the initial quote and saving the booking—potentially leading to unexpected pricing.

How It Works:

Now, when creating a reservation, if the saved quote differs from the originally displayed rate, a pop-up alert will appear, notifying you of the updated amount. This real-time warning helps you stay informed, maintain pricing accuracy, and avoid surprises.

🔗 Learn more about User Warnings on Rate Changes

Avoid revenue loss with improved No Show Fee Inclusions, now calculated based on the total rate, including packages, taxes, and discounts.

Why It Matters:

Previously, No Show Fees did not account for exclusive packages, taxes, or discounts, leading to inaccurate charges and potential loss of revenue.

How It Works:

With this improvement, No Show Fees will now be calculated based on the full reservation rate, factoring in any exclusive elements and discounts. This ensures that your fees are always accurate and comprehensive.

🔗 Learn more about Now Show Fees

No more losing group or agent reservations due to overbooking! With the new Guaranteed (Deduct) Allotments feature, your carefully planned allocations remain secure, even when your property reaches full capacity.

Why It Matters:

Managing reservations from groups and third-party agents can be tricky, especially when overbookings threaten your guaranteed allotments. This feature ensures that any allotments set against an Agent or Group remain unaffected by property overbooking, giving you greater control and reliability.

How It Works:

This per-property option automatically safeguards your reserved allotments, keeping them available to the agent or group until they are either released back or used. Say goodbye to allocation headaches and maintain your important bookings without hassle.

🔗 Learn more about setting up Guaranteed Allotments.

Form Letters are correspondence documents that can be printed, emailed or sent to the Guest Portal for digital completion. We have created a new merge field to use in form letters for the Hijiri calendar.

An improvement has been made when moving a reservation from an area that is owned to an area that is not owned. Users will now be prompted with a recalculate rate question, where they can recalculate the rate to remove the VAT/ TAX from the tariff.

This new feature streamlines payment processes for multi-property customers by allowing them to utilize a single payment token across various locations, provided they are located in the same region. This enhancement not only simplifies financial operations but also enhances the guest experience by facilitating seamless transactions across properties. 

Key Benefits:

Unified Payment Processing: Operators can now manage payments more efficiently across multiple properties without the need for separate tokens for each location.

Enhanced Guest Experience: Guests can enjoy a more seamless payment process when interacting with different properties under the same enterprise owner.

Operational Efficiency: Reduces administrative tasks associated with managing multiple payment tokens, allowing staff to focus more on guest services.

For Enterprise Clients, when activating RMS Pay for a new property, the Legal Entity field will now automatically default to "New Legal Entity."

This will prevent clients from accidental overwriting of existing properties' Know Your Customer (KYC) details.

A Refund performed for payment taken using a Payment Gateway will physically return the funds to the selected credit card.  You cannot refund more than the receipt value.

An issue arose if you attempted to process a refund in an account where the "Pay Owner" setting was set to "On Receipt," it was possible to refund an amount greater than the original receipt value. While this refund appeared successful in RMS, it did not successfully process through the RMS Pay.

We’ve now resolved this issue. If you attempt to refund more than the receipt value, an error message will appear, indicating that the refund exceeds the allowed amount.

Help article

A new allotments feature is now available! This feature is a new option per property named - Guaranteed (deduct) allotments available until released or used. If used, this feature will ensure that the Guaranteed allotments you set against an Agent or Group will not be effected by property overbooking. The allotments will be available to the agent or group until they either release back or are used by the agent themselves. 

Help article