The new Owner Portal Pro is now available to all Trust and Owner Accounting customers.

This release introduces a redesigned Owner Portal, with a modern, mobile-friendly design. It's designed to make it even easier for owners to check their revenue, bookings and statements straight from their phone.

What's new? 

• Brand new UX, with a modern, mobile-first experience across desktop, tablet and mobile.
• Redesigned dashboard, improving visibility into owner revenue, reservations, statements and invoices.
• Removed the need to regenerate statements on request, with owner statements now stored and accessible for up to 3 years. 

What's different to the legacy Owner Portal? 

• The message centre is not included in this release. 
• Settings are now managed automatically, removing the need for manual configuration. 

Access

• Included at no additional cost for all Owner and Trust Accounting customers. No setup required.
• Existing owners keep their current login - only the portal URL changes.
• New owners are set up the same way as before: create their profile in RMS, verify their email, and set an Online Password.

Migration

• Migration to the new portal is mandatory.
• The old portal will be retired on 15 November. There is no rollback after this date.
• The old portal will redirect to the new portal URL 

🔗 View a tour of the Owner Portal Pro here.

🔗 View the Help Centre content here.  

Summary

This Live release covers the v10.26.266.6 Beta cycle, delivering a new endpoint for reservation repeat charge schedules, custom CSS branding for RMSPay hosted payment pages, and new fields across sundries, transactions, reservations, and booking sources. It also includes an audit trail logging fix for API-created sundries. There are no breaking changes in this release.

Included in this Live release:

• RMSPay custom CSS branding — Partners can now pass a cssCustomUrl field to brand the RMSPay hosted payment page. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Repeat charges — New endpoint returns reservation repeat charge schedules directly from the API, plus a new sundry field indicating single-transaction posting. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Transaction virtual card identification — Receipt transactions now indicate whether the card used is a virtual card. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Reservation rate posted indicator — The full reservation object now shows whether the accommodation rate has been posted. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Booking source grouping link — Booking sources now return a grouping identifier. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Sundry audit trail logging fix — Sundries created via the API now record an audit trail entry, consistent with UI-created sundries. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY

Notes

• This release is now available in Live
• Release Date: September 29, 2026 (AEST) 
• Partners can begin using these changes in production immediately
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

Summary

This Beta release introduces a new endpoint for retrieving reservation repeat charge schedules, a way to brand RMSPay hosted payment pages with custom CSS, and several new fields across sundries, transactions, reservations, and booking sources. It also includes a fix for audit trail logging on API-created sundries. There are no breaking changes in this release.

New Features

RMSPay — Custom CSS Branding

You can now apply your own branding to the RMSPay hosted payment page by passing an optional cssCustomUrl field with a link to your own CSS file. This lets you style elements such as button and border colors to match your brand. Requests that omit the field continue to work exactly as before, with no change in behavior. RMS does not host, validate, or modify the CSS file — you're responsible for hosting it at a URL that's publicly accessible without authentication.

Endpoints affected:

• POST /guests/{id}/rmsPayPayment — accepts the new cssCustomUrl field
• POST /guests/{id}/rmsPayToken — accepts the new cssCustomUrl field
• POST /guests/{id}/rmsPayToken/preAuth/{resId} — accepts the new cssCustomUrl field

Repeat Charges — New Endpoint & Sundry Field

You can now retrieve repeat charge schedules directly from the API instead of relying on a database mirror. The new endpoint returns each schedule's amount, frequency, linked sundry and account, start/cutoff dates, and related settings for up to 1,000 reservation IDs per call. Reservations with no repeat charge schedule simply won't appear in the results. Alongside this, sundries now expose whether repeat charges using that sundry post as a single combined transaction rather than one per occurrence.

New endpoints:

• POST /reservations/repeatCharges/search — Retrieve repeat charge schedules for a list of reservation IDs

Endpoints affected:

• GET /sundries — now returns postSingleTransactionForRepeatCharges
• GET /sundries/{id} — now returns postSingleTransactionForRepeatCharges

Transactions — Virtual Card Identification

Receipt transactions now indicate whether the credit card token used for the receipt is flagged as a virtual card, regardless of whether the token came from an existing saved card or a new charge auto-tokenized by the payment gateway.

Endpoints affected:

• POST /transactions/search — now returns isVirtualCard
• GET /transactions/{id} — now returns isVirtualCard

Reservations — Rate Posted Indicator

The full reservation object now includes a boolean showing whether the accommodation rate has been posted for that reservation, so integrators can track rate postings ahead of guest arrival.

Endpoints affected:

• POST /reservations/search — now returns rateCreated (when modelType: full)
• GET /reservations/{id} — now returns rateCreated (when modelType: full)

Booking Sources — Grouping Link

Booking sources now return a grouping identifier, so you can tell which grouping a booking source belongs to without a separate lookup.

Endpoints affected:

• GET /bookingSources — now returns groupingId

Fixes & Improvements

Sundries — Audit Trail Logging

Creating a sundry via the REST API did not previously write an audit trail entry, unlike creating the same sundry through the RMS9+ UI, leaving no record of who created API-originated sundries. Creating a sundry through this endpoint now records an audit trail entry consistent with UI-created sundries.

Endpoint affected:

• POST /sundries — now writes an audit trail entry on creation

Notes

• This release is now available in Beta
• Release Date: September 29, 2026 (AEST) 
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

This release expands payment gateway options, supports US compliance (A2P 10DLC) for 2 way SMS and adds fiscal compliance configuration for Austria and Spain. It also includes fixes and improvements across payments, reservations, rates, reporting and everyday workflows.

Payments & Billing

Payment gateways & RMS Pay

• Added custom CSS support to the Adyen Web Drop-in on RMS-hosted payment pages, allowing properties to align checkout styling with their brand.
• Streamlined the go-live payment schedule process for new properties.
• Fixed credit card token descriptions not saving when a token is first created.
• Corrected credit card receipts to display the last four digits of the card token used for Network Token payments.
• Fixed RMS Vault tokens not remaining visible when RMS Pay is configured as the payment gateway.
• Fixed Windcave receipts not appearing in RMS Ecommerce.
• Improved Pay By Link receipt delivery reliability.
• Added issuer comments to the Chargeback dashboard.
• Aligned accounting date information in RMS Pay settlement reporting.
• Added payment gateway transaction times to Reservation and Guest audit trails.

Accounting integrations, EFT & Owner/Trust

• Added Xero app codes for accounting integration.
• Added support for FF&E third-party payments when creating EFT files.
• Improved support for newly created BPAY contracts in Owner/Trust accounting.
• Improved End of Month processing reliability for Trust Pooling Distribution.

Travel Agents & commissions

• Added refund support for Travel Agent Commission account receipts.
• Fixed inaccurate commission values in Travel Agent rate type setup.
• Fixed duplicate or inconsistent rate types assigned to Travel Agents.

Accounts, invoicing & charges

• Updated AR modal, invoice automation and batch invoicing logic for more accurate and consistent processing.
• Fixed loyalty point calculations to respect GL codes excluded from loyalty earning.
• Fixed third-party payments from holding accounts failing to process.
• Corrected the front-screen POS account balance to match the POS account balance.
• Fixed voiding a transferred sundry charge to also void its associated exclusive tax.
• Fixed credit notes linked to transferred charges so they can be voided after the transferred charge is voided.
• Added support for transfer charges in charge redirection.
• Fixed account creation issues affecting account balance integrity.
• Fixed the first transaction posted to an account not appearing immediately.
• Fixed add-on charges not posting for group master reservations.
• Fixed the Apply to Suite dropdown for sundry charges to display all room types on group master reservations.
• Fixed PDQ receipt splits to carry the card number through to the new receipts.
• Fixed credit expiry settings not remaining saved when Transfer Credit to Primary Guest Account is disabled.

PCI DSS Security Enhancements

As part of our annual PCI DSS compliance program, our Product and Engineering teams completed targeted security enhancements across the RMS platform in Q3 2026. These updates strengthened access controls, protection of data in transit and user identity verification, supporting the industry standard for protecting payment card data.

Distribution & Channel Management

• Added market configuration support for the VConnect/Vostio distribution module.
• Fixed Channel Manager mapping opened from Rate Manager to display available mapping details.
• Added validation for unique room/rate combinations when the same OTA is connected through multiple accounts.
• Corrected Rate Manager to use the appropriate client environment and data centre for the Delphi integration.

Guest Communications

Two-way SMS

• Added two-way SMS, including toll-free number rental and verification, so properties can send and receive guest messages directly in RMS.
• Added a guided intake form for toll-free number requests and verification, with validation and status guidance.
• Added automatic hourly verification status checks, including support for rejected, resubmitted and long-pending requests.
• Fixed SMS replies from Owner-type guest records not appearing in RMS.

Email delivery & links

• Fixed password reset links in Forgot Password emails.
• Fixed tracking URLs not being consistently included in outbound emails.

Triggered correspondence

• Fixed X Minutes After triggered correspondence to remain aligned with the intended booking event after booking amendments.
• Improved support for booking source names in triggered correspondence setup.
• Fixed triggered correspondence older than six months becoming active following an area modification.

Reservations & Bookings

Group reservations & related accounts

• Fixed changes to interconnecting master rooms not saving.
• Fixed copied booking siblings to maintain separate account numbers.
• Fixed the display of sibling POS account creation during group reservation check-in.

Booking Chart, Quick Quote & reservation workflows

• Fixed departing a reservation to preserve the intended reservation status.
• Fixed SmartSearch guest selection in Pencil Booking to preserve the selected date fields.
• Fixed departure times set on the reservation screen not being retained per user.
• Fixed the Booking Chart to reflect edited out-of-order dates after saving.
• Fixed issues opening Quick Quote hourly view.

Guest, company & property setup

• Added a direct link to the RMS Community from within RMS.
• Corrected required fields for bookings created from Guest Profile.
• Fixed company record merges to update the number of visits accurately.
• Fixed Corporate Portal live-booking default status settings not saving consistently.
• Fixed Save and Save & Exit behaviour in Property Options > General Information.
• Corrected the cancellation policy dropdown to show only policies assigned to the property.
• Fixed guest creation to consistently record a last-modified date.
• Fixed onboarding issues affecting remaining properties on an enterprise account.
• Fixed updating the associate room default room type for display and reporting.
• Fixed renamed system labels not updating in RMS.

Rates & Availability

Rate imports, rate types & rules

• Added support for specifying a day of week in Rate Import / Held Bulk Insert.
• Fixed tariff creation to preserve imported accommodation charge sets accurately.
• Fixed daily release-back values not remaining in place after refresh when they match the default time.
• Fixed removal of derived rate type adjustments after a room type moves between properties.
• Fixed the loop-back function to repeat rates after the configured hour threshold.
• Corrected stop-sell results for Advance Purchase rate rules.
• Fixed POS charge processing when a rate is set on POS for a single non-master reservation.

Rate Manager

• Corrected the Daily Summary to match availability shown on the Rate Manager screen.
• Fixed Clear Stop Sell not applying consistently through Rate Manager.
• Fixed the Rate Manager Control Panel filter search to show selected options as ticked.

Availability Chart

• Fixed allotment name and property not being automatically selected when opening the Availability Chart from the Avail Chart icon.
• Corrected inventory discrepancies for interconnected room types between Ignore Stats and Stats Off views.
• Fixed the Stats Off view to include categories with partially stats-off sites.

Compliance & Localization

Fiscal compliance & e-invoicing

• Added fiscal compliance configuration for Austria (Fiscalisation) and Spain (Fiskaly).
• Corrected required-field behaviour in Malaysia and France E-Invoice workflows.
• Updated France Tax Invoice and Credit Note wording.

Special characters & localized text

• Fixed Rate Type long descriptions not preserving the pound symbol after saving.
• Fixed the display of form letters containing an ampersand on the reservation Send Out screen.
• Fixed the display of special characters in Special Events notes on the Booking Chart and Availability Chart.

Audit Trails & Compliance Records

Account & security records

• Fixed deletion of bank details to preserve the corresponding audit trail record.
• Added audit trail recording for rate type access changes.

Rate configuration records

• Fixed reservation rate and tax changes to prompt the user and record in the audit trail.
• Added audit trail recording for inactive derived rate type adjustments.
• Fixed package modifications on a reservation not being recorded in the Rate Table audit trail.

Reservation records

• Fixed setting Rate on Master to Yes not being recorded in the sibling reservation audit trail.
• Corrected the audit trail to display the current bed configuration name.
• Added reservation audit trail recording for rate recalculation prompt responses during UnPark.

Reporting & Dashboards

Report Writer

• Corrected the value returned by the Active Direct Debit export field.
• Improved support for the Occupant field.
• Fixed exports using templates that include Yes/No fields.
• Corrected the Nights = 1 filter to return matching one-night bookings in exports.
• Fixed issues selecting relevant search fields.
• Fixed Show Matches support for Yes/No fields.

Dashboards & Booking Chart reporting

• Fixed inconsistent dashboard tile data across desktop and mobile.
• Fixed missing booking records in college booking chart prints.
• Fixed the dashboard to show arrivals and departures for student-table databases.

Housekeeping

• Corrected the housekeeping roster to use the appropriate departure task label on the departure date.
• Fixed housekeeping reset handling for multiple charge-type tasks.

Security & Data Protection

• Strengthened protection for API credentials used in payment gateway integrations.
• Fixed Setup menu access to follow each user's enabled security profile.
• Corrected stored payment vault token retention to follow the configured timing after guest departure.

Performance & Reliability

• Optimized database queries to improve responsiveness across search, lookups and reporting.
• Added database version recording to the Data Updater tool for easier support and tracking.
• Improved Cash Account screen loading speed.
• Improved backend stability to reduce intermittent application restarts.
• Improved the efficiency of guest merge audit trail logging for reports and API responses.

Summary
This Live release delivers stability fixes from the September 3 Beta cycle: resolving a timeout on the Debtors Ledger report and correcting a configuration retrieval error affecting PABX integrations.

Included in this Live release:

• Debtors Ledger Report — Fixed a timeout that could prevent the report from completing. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.227.1----beta-28DD1u
• MFI PABX Configuration — Fixed an error that could interrupt configuration retrieval for PABX integrations. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.227.1----beta-28DD1u

Notes

• This release is now available in Live
• Release Date: September 3, 2026 (AEST)
• Partners can begin using these changes in production immediately
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

Summary
This Beta release delivers two stability fixes: resolving a timeout on the Debtors Ledger report, and correcting an endpoint error affecting PABX configuration retrieval for MFI integrations. No new endpoints, fields, or breaking changes are included.

Fixes & Improvements

Debtors Ledger Report — Timeout Resolved

Some calls to the Debtors Ledger report were failing to complete and returning a timeout error rather than the report data. This is now resolved; the endpoint returns the full report as expected.

• Endpoint affected: POST /reports/debtorsLedger

MFI PABX Configuration — Configuration Retrieval Fixed

An internal error could prevent PABX configuration data (transaction method, and accounting system date) from being retrieved for properties using the MFI PABX integration, which could interrupt call logging, transaction creation, and related billing operations. This is now resolved.

Notes

• Release Date: September 3, 2026 — Beta only
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

We fixed an issue where a promo code that excludes a package could show a lower total in search results, then add that cost back in once the booking was added to the cart. Guests now see a consistent, accurate total the whole way from search to checkout.

We have released an update to the RMS Stripe app (version 0.0.8) that resolves an issue where some properties using the RMS Stripe integration were receiving a "permission denied" error when creating a token or processing payments. The error was caused by incorrect API permissions in the RMS Stripe app, which prevented certain payment operations from completing. This has now been corrected. Action required: To complete the update, you will need to log in to your Stripe Dashboard. Once logged in, Stripe will present you with a re-consent prompt asking you to approve the updated app permissions. Please review and accept these permissions to restore full functionality. This is a standard Stripe security step — it ensures you have visibility and control over any changes to the permissions granted to third-party apps connected to your account. Customers will then have to recreate a new restricted key that will have the new permissions applied. Once you have approved the updated permissions, no further action is required. If you do not see the re-consent prompt or continue to experience issues with your Stripe connection, please contact our support team.Customers will then have to navigate to RMS>Setup/PropertyOptions/PropertyInformation>Property Set Up>Payment Gateway and select Copy Stripe Keys.

Resolved an issue where a CC token description entered immediately after token creation was not being saved. Users were required to exit and reopen the CC Token screen before the description field would persist values correctly.

When a vault token is created the token will be stored with the 'date to remove' set at the departure date of the reservation. If the reservations departure date is changed to a future date the 'date to remove' will be updated. If the reservations departure date is changed to a later date the 'date to remove' will not be changed. If a departure date fails to pass through on amendment the system will update the 'date to remove' to be current + 2 years as a fail safe. Vault tokens are then removed from use +14 days from the 'date to remove'.