We have released an update to the RMS Stripe app (version 0.0.8) that resolves an issue where some properties using the RMS Stripe integration were receiving a "permission denied" error when creating a token or processing payments. The error was caused by incorrect API permissions in the RMS Stripe app, which prevented certain payment operations from completing. This has now been corrected. Action required: To complete the update, you will need to log in to your Stripe Dashboard. Once logged in, Stripe will present you with a re-consent prompt asking you to approve the updated app permissions. Please review and accept these permissions to restore full functionality. This is a standard Stripe security step — it ensures you have visibility and control over any changes to the permissions granted to third-party apps connected to your account. Customers will then have to recreate a new restricted key that will have the new permissions applied. Once you have approved the updated permissions, no further action is required. If you do not see the re-consent prompt or continue to experience issues with your Stripe connection, please contact our support team.Customers will then have to navigate to RMS>Setup/PropertyOptions/PropertyInformation>Property Set Up>Payment Gateway and select Copy Stripe Keys.

Resolved an issue where a CC token description entered immediately after token creation was not being saved. Users were required to exit and reopen the CC Token screen before the description field would persist values correctly.

When a vault token is created the token will be stored with the 'date to remove' set at the departure date of the reservation. If the reservations departure date is changed to a future date the 'date to remove' will be updated. If the reservations departure date is changed to a later date the 'date to remove' will not be changed. If a departure date fails to pass through on amendment the system will update the 'date to remove' to be current + 2 years as a fail safe. Vault tokens are then removed from use +14 days from the 'date to remove'.

Available from: 22 July 2026

What's New

A new Invoice To field is now available on the Reservation Account screen, allowing you to specify the person or entity receiving services separately from the person or entity paying or receiving the invoice.

This is particularly useful for properties that need to issue invoices to a service recipient for GST/VAT claims, while billing a different party.

How It Works

• Bill To — the person or entity paying or receiving the invoice (unchanged from current behaviour)
• Invoice To — the person or entity receiving the services from the property

The Invoice To field:

• Defaults to the same entity as Bill To (no action required if both are the same)
• Can be changed independently to a different Guest, Company, or Travel Agent
• Appears directly beneath the Bill To drop downs on the Reservation Account screen
• Once set, it is retained even if Bill To is subsequently changed
• Drives the recipient details shown on generated invoices (Tax Invoice, Statement, Grouped Tax Invoice, Receipt, Refund, and Print Transaction)

Example Scenarios

What You Need to Know

• No configuration is required — the field is available automatically on the Reservation Account screen
• Existing reservations will default Invoice To to the current Bill To value
• If you do not change Invoice To, your invoicing behaviour remains exactly as it is today
• Generated invoices will reflect the Invoice To entity as the recipient

Who Benefits

Properties operating in regions with GST/VAT requirements where the payer and the legal service recipient may differ — ensuring compliant invoices can be issued to the correct party for tax claims.

Click here to read more in our help articles

Payment schedules are now managed exclusively at the individual reservation (child) level within group bookings. The system no longer creates or applies payment schedules at the master reservation level, providing a clearer and more predictable experience when working with grouped reservations.

You can now transfer credit balances directly from a reservation to an Accounts Receivable company or travel agent account — eliminating the need to reverse entire batched receipts just to apply a credit to a single reservation.

Traces are inter- or intra-departmental notes used to communicate or delegate tasks across various areas of the system, including the To Do Chart, Area, Reservation, Company, Travel Agent, Guest, and Groups.

When creating a Trace for an Allotment which is specific to a certain property, the trace is displaying for all properties on their To Do Chart. This has been resolved.

Help Article

An issue was identified where RMS Pay could not be activated for properties registered as Unincorporated Partnerships.

Properties completing KYC under the Unincorporated Partnership workflow can now successfully activate RMS Pay.

The ReviewPro guest survey integration has been enhanced to send surveys to all guests linked to a reservation, rather than only the primary guest. This applies to both Departure and InStay survey types.

Help Article

MYOB Advanced Financial Export Enhanced to Trigger with NewDay/Night Audit. Once the Setup is complete with correct credentials, at the end of Auto/Manual End of Day, the MYOB Advanced Financial Export File Per Property will Trigger to be Sent.