We have implemented a Cookie Consent Management feature in our IBE to enhance transparency and ensure compliance with global privacy regulations.

This update allows customers to control their cookie preferences while booking, reinforcing trust and security. The feature is now live, and our support team is available for any questions.

Some rate types are not appearing on the Internet Booking Engine (IBE) even when the Online Options setting is configured to "Show All Rates."

We’ve resolved the issue where payments made through the Guest Portal using the RMSPay gateway were not processing in the PMS. All transactions are now processing correctly.

No further action is required, but we recommend reviewing recent transactions to ensure everything is in order. Thank you for your patience while we worked on this.

We’ve resolved two issues in the Guest Portal to ensure accurate booking and compliance with property rules:

Correct Additional Guest Rates:

The Guest Portal now accurately reflects additional guest charges based on the rate table.

Max Pax Limit Enforcement:

The maximum occupancy (Max Pax) limits are now correctly enforced at the rate type level. Guests can no longer add more occupants than allowed per the rate table, maintaining consistency with property policies.

These updates improve pricing accuracy and booking reliability.

We are pleased to inform you that the issue affecting PayPal transactions in the Guest Portal has been resolved. What was the issue? When payments were made using PayPal via the Guest Portal, the transactions were not being assigned the correct card type. This was limited to Guest Portal transactions only, as payments via the IBE were functioning correctly. What’s been fixed? PayPal payments made through the Guest Portal now correctly display the card type as "PAYPAL." This aligns the Guest Portal functionality with the existing behavior for payments via the IBE. We’ve ensured that all payments processed through Windcave are consistent across platforms. Why is this important? This update improves the accuracy of payment records and ensures a seamless and reliable experience for our users. What does this mean for you? If you’ve experienced any issues or inconsistencies in payment records, you can now rest assured that all future PayPal payments via the Guest Portal will be accurately processed.

No more losing group or agent reservations due to overbooking! With the new Guaranteed (Deduct) Allotments feature, your carefully planned allocations remain secure, even when your property reaches full capacity.

Why It Matters:

Managing reservations from groups and third-party agents can be tricky, especially when overbookings threaten your guaranteed allotments. This feature ensures that any allotments set against an Agent or Group remain unaffected by property overbooking, giving you greater control and reliability.

How It Works:

This per-property option automatically safeguards your reserved allotments, keeping them available to the agent or group until they are either released back or used. Say goodbye to allocation headaches and maintain your important bookings without hassle.

🔗 Learn more about setting up Guaranteed Allotments.

Form Letters are correspondence documents that can be printed, emailed or sent to the Guest Portal for digital completion. We have created a new merge field to use in form letters for the Hijiri calendar.

An improvement has been made when moving a reservation from an area that is owned to an area that is not owned. Users will now be prompted with a recalculate rate question, where they can recalculate the rate to remove the VAT/ TAX from the tariff.

This new feature streamlines payment processes for multi-property customers by allowing them to utilize a single payment token across various locations, provided they are located in the same region. This enhancement not only simplifies financial operations but also enhances the guest experience by facilitating seamless transactions across properties. 

Key Benefits:

Unified Payment Processing: Operators can now manage payments more efficiently across multiple properties without the need for separate tokens for each location.

Enhanced Guest Experience: Guests can enjoy a more seamless payment process when interacting with different properties under the same enterprise owner.

Operational Efficiency: Reduces administrative tasks associated with managing multiple payment tokens, allowing staff to focus more on guest services.

For Enterprise Clients, when activating RMS Pay for a new property, the Legal Entity field will now automatically default to "New Legal Entity."

This will prevent clients from accidental overwriting of existing properties' Know Your Customer (KYC) details.