Summary

This Live release brings together the improvements and fixes previously delivered across the Beta cycle, with a focus on availability and rate calculation workflows, guest correspondence support, and reservation reliability.

Included in this Live release:

• Availability & Rate Calculation Enhancements
  Improvements to availability and rate calculation workflows, along with new API support for managing guest correspondence notes.
  👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.10.1----beta-3ECvn2
• Reservation Workflow Fixes & Stability Improvements
  Fixes to reservation creation and update workflows, ensuring rate-based configuration fields are correctly applied and resolving timeout issues when overriding rates.
  👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.19.2----beta-1eL7Q4

Notes

• This release is now available in Live
• Release Date: February 11, 2026 (AEDT)
• Partners can begin using these changes in production immediately
• Please report any issues through standard support channels:
  https://rmsapi.zendesk.com/hc/en-gb/requests

Summary

This Beta release introduces enhancements to availability and rate calculation workflows, along with new API support for managing guest correspondence notes.
Partners are encouraged to validate these changes and provide feedback ahead of the Live release.

New Features

Availability & Rate Grid Enhancements

New request field: includeContiguousAvailableAreas (boolean)
Supported on the following endpoints:

• rates/grid
• rates/grid/quick

Swagger references:

• https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/availability/getRateGrid
• https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/availability/getRateGridQuick

Description
When set to true, the response includes the number of physically contiguous areas available for the category across the requested stay dates.
This field is only returned when explicitly requested.

This can be used to determine whether a single unit can satisfy the entire stay period, particularly for interconnecting categories or unit-level assignment workflows.

Guest Correspondence Notes

New endpoints have been added to support guest correspondence notes, enabling partners to create and retrieve internal notes stored directly on the guest record.

GET /activities
https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/activities/getAcivities

Retrieves a list of available activity types that can be associated with guest correspondence notes.

POST /guests/{id}/correspondence/notes
https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/guests/postGuestsCorrespondenceNotes

Creates a new correspondence entry of type Note on a guest record.
Notes created via this endpoint:

• Are saved directly on the guest record
• Are not associated with a reservation

Common use cases include internal notes and conversation transcripts.

GET /guests/{id}/correspondence/notes
https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/guests/getGuestsCorrespondenceNotes

Retrieves a list of correspondence entries of type Note for a guest.
This includes:

• Notes created directly on the guest record
• Notes associated with both the guest and a reservation

Notes

• Available in Beta only
• Live release scheduled for February 9, subject to feedback.
• Partners are encouraged to test and provide feedback ahead of the Live release
• Please report issues through standard support channels

This enhancement introduces the ability to mark individual package components as ‘Non-Commissionable’ within RMS. This allows properties to exclude specific package items (such as linen, entry passes, or additional guests) from commission calculations, ensuring that only eligible charges are included when calculating commissions for travel agents and wholesalers.

Help article

This enhancement improves the usability of the group allotment reservation list by ensuring only sibling reservations are displayed, rather than including the master reservation. Previously, the list displayed both master and sibling reservations, which could make it appear as though there were more reservations in the allotment than actually existed.

This enhancement adds three new fields—Preferred Pitch Group, Camping Unit Type, and Camping Unit Length—to the in/out movement screen in RMS. These fields can now be selected in the column definition and will display for each reservation, allowing users to quickly identify campers’ requirements and allocate the most suitable pitch.

Help article

Properties with diverse revenue streams—such as F&B outlets, retail shops, recreational facilities, and other on-site activities—can now process payments using an RMS Pay standalone terminal. This allows you to accept payments independently of the RMS system while still benefiting from a single, consolidated settlement payout through RMS Pay. 

Help article

RMS now supports integration with HyperPay’s online payment gateway for properties in Saudi Arabia (KSA). This enhancement enables e-commerce payments (no terminals) through HyperPay’s Copy and Pay integration, with operations including capture, reverse, and refund. This provides users with a secure and streamlined way to process online transactions directly within RMS , improving payment flexibility and compliance for the KSA market. 

Help article

We’re excited to announce a new feature on the Booking Engine: a field to capture guests’ special requests is now available on the guest page.

This field allows guests to provide additional information or preferences during the booking process, helping properties offer a more personalised experience.

What’s new?

• 📝 Special requests field now visible on the guest page
• ⚙️ The field label is fully customisable via RMS 'Labels' and configured in Field Maintenance
• 👀 Guests can submit requests directly during booking, no extra steps required

Why it matters

• Enables properties to better understand guest needs before arrival
• Enhances the guest experience through personalised service
• Gives properties flexibility to configure the field to suit their requirements

This enhancement ensures guests can communicate preferences easily while keeping configuration simple and flexible for properties.

We’re excited to announce a new feature on the Booking Engine: guest counters now appear in the cart after adding a room.

Previously, guests had to remove a room, update the number of guests, and then re-add the room. With this update, guests can now update the number of guests directly within the cart, making the booking process smoother and faster.

What’s new?

• 👥 Guest counters are displayed for each room in the cart
• 🔄 Guests can update numbers without removing and re-adding rooms
• 🚫 Guest numbers cannot exceed the maximum allowed for the room category

Why it matters

• Streamlines the booking experience for guests
• Reduces friction during checkout
• Ensures bookings remain valid according to room capacity

This enhancement improves flexibility and clarity, helping guests book with confidence and ease.

We’re excited to announce the launch of the Stripe payment gateway on the new Booking Engine.

This integration allows customers to accept payments via Stripe, providing a secure, seamless, and globally trusted checkout experience for guests.

What’s new?

• ✅ Stripe now supported on the new Booking Engine
• 💳 Secure and reliable payment processing
• 🌏 Ideal for global payments with broad currency support
• ⚙️ Easy configuration and setup

Why it matters

With Stripe on the Booking Engine, you can:

• Offer a widely trusted and flexible payment option to your guests
• Improve conversion rates with a smooth checkout experience
• Simplify payment management for your property

For help enabling Stripe or any questions, reach out to your account team or check our documentation.