Some rate types are not appearing on the Internet Booking Engine (IBE) even when the Online Options setting is configured to "Show All Rates."

We’ve resolved the issue where payments made through the Guest Portal using the RMSPay gateway were not processing in the PMS. All transactions are now processing correctly.

No further action is required, but we recommend reviewing recent transactions to ensure everything is in order. Thank you for your patience while we worked on this.

We’ve resolved two issues in the Guest Portal to ensure accurate booking and compliance with property rules:

Correct Additional Guest Rates:

The Guest Portal now accurately reflects additional guest charges based on the rate table.

Max Pax Limit Enforcement:

The maximum occupancy (Max Pax) limits are now correctly enforced at the rate type level. Guests can no longer add more occupants than allowed per the rate table, maintaining consistency with property policies.

These updates improve pricing accuracy and booking reliability.

We are pleased to inform you that the issue affecting PayPal transactions in the Guest Portal has been resolved. What was the issue? When payments were made using PayPal via the Guest Portal, the transactions were not being assigned the correct card type. This was limited to Guest Portal transactions only, as payments via the IBE were functioning correctly. What’s been fixed? PayPal payments made through the Guest Portal now correctly display the card type as "PAYPAL." This aligns the Guest Portal functionality with the existing behavior for payments via the IBE. We’ve ensured that all payments processed through Windcave are consistent across platforms. Why is this important? This update improves the accuracy of payment records and ensures a seamless and reliable experience for our users. What does this mean for you? If you’ve experienced any issues or inconsistencies in payment records, you can now rest assured that all future PayPal payments via the Guest Portal will be accurately processed.

For Enterprise Clients, when activating RMS Pay for a new property, the Legal Entity field will now automatically default to "New Legal Entity."

This will prevent clients from accidental overwriting of existing properties' Know Your Customer (KYC) details.

A Refund performed for payment taken using a Payment Gateway will physically return the funds to the selected credit card.  You cannot refund more than the receipt value.

An issue arose if you attempted to process a refund in an account where the "Pay Owner" setting was set to "On Receipt," it was possible to refund an amount greater than the original receipt value. While this refund appeared successful in RMS, it did not successfully process through the RMS Pay.

We’ve now resolved this issue. If you attempt to refund more than the receipt value, an error message will appear, indicating that the refund exceeds the allowed amount.

Help article

For Enterprise Clients, when activating RMS Pay for a new property, the Legal Entity field will now automatically default to "New Legal Entity." This will prevent clients from accidental overwriting of existing properties' Know Your Customer (KYC) details. 

Job Map does not show areas with jobs assigned it is expected that when hovering over the area, a wrench icon would be display so that the user is aware of active jobs

Reservation displays a package on the reservation account however when opening the package component, it is blank which means the user cannot void the charge.

Help article

We have removed the Receipt button from the Manager account.

Help article