If your property hasn't yet moved to a supported payment gateway on the new booking engine, that's no longer a reason to hold off migrating.

Guests can now complete checkout even without a gateway configured. Their card details are captured securely — not charged online — so you can process the payment manually later in RMS 9+, using your existing terminal or gateway.

This means you can migrate to the new booking engine now and start charging guests manually, rather than waiting for your gateway to be supported.

What to expect:

• No card payment or deposit is taken online in this mode, even if deposits are configured
• Card details are captured securely and passed through to RMS 9+
• Charge guests manually via your onsite terminal or gateway when you're ready

We've refreshed the category card in your booking engine to help guests scan options and book with more confidence. What's changed: Clearer pricing - pricing is now left-aligned and consistent across every rate scenario, with a rate description pop-up that matches the rate breakdown guests already know. Simpler content - updated icons, plain-language labels (like "2 People" instead of "Sleeps 2"), and a night count shown above each title so guests instantly see what they're looking at. A clearer call to action - the button now reads "Book now," with a "More Rates" option alongside it when a card offers more than one rate. Together, these changes make it faster for guests to understand what they're paying for and easier to take the next step toward booking.

Cancellation policies are now displayed accurately throughout the entire booking journey, respecting the hierarchy in which they are configured in the PMS.

Previously, the IBE did not consistently honour the cancellation policy hierarchy, meaning lower-level policies (such as those set at the Rate Type level) could display even when a higher-level policy had been configured to override them. This affected the rates page, the confirmation page, and the confirmation email.

The IBE now correctly applies the following hierarchy, with higher-level policies always taking precedence:

1. Control Panel
2. Rate Table
3. Rate Period
4. Rate Type Property Rule
5. Derived Rate Type
6. Rate Type

Guests will now see the correct cancellation policy at every step — from browsing rates through to their confirmation email.

Rates that cannot be booked due to restrictions are now displayed on the booking engine rather than hidden, giving guests full visibility of all available rate options for a room or category.

Previously, restricted rates were removed from the results entirely, leaving guests to assume a rate didn't exist rather than understanding why it was unavailable. This could lead to unnecessary drop-off or guests booking elsewhere.

Restricted rates now appear greyed out with the "Book Now" button disabled and a clear inline label explaining the restriction. The following restriction types are covered:

• Closed to Arrival — "Can't arrive on [days]"
• Closed to Departure — "Can't depart on [date/days]"
• Minimum Length of Stay — "[X] Night Minimum"
• Maximum Length of Stay — "[X] Night Max" (shown as an informational label even when the rate is still bookable, and as a restriction when the stay exceeds the limit)

Guests can use these messages to understand what date adjustments are needed to access a rate, reducing confusion and improving booking confidence.

Payment schedules are now managed exclusively at the individual reservation (child) level within group bookings. The system no longer creates or applies payment schedules at the master reservation level, providing a clearer and more predictable experience when working with grouped reservations.

The IBE search results page now has three distinct sections instead of two.
Previously, a category was either available or unavailable. Now, a third section - "Available, but doesn't match your search" - appears between them. This highlights categories that have rooms or sites free for your dates, but can't be booked with the current search criteria.
Guests will see a clear explanation on each card, such as:

A minimum length of stay requirement they haven't met
A guest count that exceeds the category's capacity

This removes the guesswork for your guests and reduces abandoned bookings caused by unclear availability messaging. The change applies across both the rates view and map view.

Summary

This Live release enforces a maximum record limit of 50,000 on key search endpoints. The change improves platform stability and ensures consistent behavior across high-volume query patterns. Requests exceeding the limit now return HTTP 400 Bad Request rather than being silently truncated.

Included in this Live release:

• Breaking Change: Maximum Query Limit — A cap of 50,000 records is now enforced on transaction, guest, and reservation search endpoints; requests exceeding this value return HTTP 400 Bad Request.
  👉 Breaking Change Details: https://releasenotes.rmscloud.com/rest-api-v10.26.105.2----beta-only-breaking-change---maximum-query-limit-4CTw1q
• Beta release: 👉 https://releasenotes.rmscloud.com/rest-api-v10.26.105.2----beta-4BL7va

Notes

• This release is now available in Live
• Release Date: 2 June 2026 (AEST)
• Partner notification sent 17 April 2026: https://mail.rmscloud.com/hey-partner-your-rms-live-release-is-here-0-0-0-0-0?hs_preview=TVgGuAQq-211134018457
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

IBE+ has been upgraded to support 3D Secure (3DS) for Stripe payments, along with an improvement to how payment details are captured at checkout.

Card entry fields are now hosted directly by Stripe, making them clearer, better labelled, and more visually distinct - reducing confusion at the payment step and improving booking completion.

Where required by a guest's bank, a quick verification step will now be triggered during checkout to authenticate the payment. This happens automatically and is designed to be as frictionless as possible for the guest, while significantly improving fraud protection and reducing chargeback risk for properties.

Previously, when a Last Minute or Advanced Purchase restriction was configured at the rate type level, IBE+ would return a blank page with no categories and no messaging — leaving guests with no indication of why nothing was showing.

Categories will now always be returned and displayed, even when a restriction applies. Where a rate restriction means a category is not bookable for the selected dates, it will appear with a No Availability banner so guests understand why they cannot book rather than seeing a blank screen.

Where multiple rates are assigned and only some have restrictions, the unrestricted rates and categories will continue to display as normal — only the restricted rate will be excluded from the results.

Two error messages shown to guests during the booking process have been updated to be clearer and more helpful.

Previously, when a guest attempted to add more bookings than a property allows, the error message was unclear and could cause confusion. The message will now read: "Sorry, you've exceeded the maximum number of bookings this property allows. Please adjust your selection to continue." This covers both properties that don't allow group bookings at all, and those that allow group bookings up to a configured maximum.

Similarly, when a guest searches for a group size that exceeds the capacity of a single unit, the message has been updated to read: "Your group size exceeds the maximum capacity of a single unit. Please select multiple units to accommodate your group." This replaces previous wording that referenced "rooms" specifically, making the message applicable across all property types — including sites, cabins, and other accommodation formats.