Your Q2 Product Update is here — RMS Mid-Year Momentum
We're at the halfway point of the year, and your RMS environment has been busy. This quarter's update brings payment automation to RMS, real performance data from Apple Pay in the wild, a visual booking upgrade that's rolling out now, and a new community platform built for operators like you.
Here's what's new 👇
Payments that run without you
Advanced Payment Schedules
The chase is over. Advanced Payment Schedules are now generally available — set your deposit, instalment, and balance rules once, and RMS collects automatically, on schedule, without follow-up. Works across all property types and stay lengths, and connects directly with RMS Pay so every collection happens without a manual trigger.
Automated Payments Dashboard
Every transaction across your property, in real time. The Automated Payments Dashboard gives you a single view of what's paid, what's pending, and what needs attention — covering credit card, direct debit, and SMS payment links. No more running reports to find out where you stand.
Apple Pay with RMS Pay — what we're seeing
Apple Pay has been live with RMS Pay since Q1, and the numbers are worth talking about. Tokenisation means the card number is never shared with your property, which cuts online fraud by around 30%. Approval rates are up — Visa reports up to 4.6% more online transactions going through on average. Our RMS Pay users who have enabled Apple Pay are seeing authorization rates of over 96%. And properties enabling Apple Pay are seeing around 18% more bookings completed at checkout, simply by removing the friction of card entry.
The other thing worth knowing: when a guest's card is lost, reissued or expires, their Apple Pay token updates automatically. No failed renewals. No chasing guests for new card details. It just keeps working.
A better way to book, visually
Interactive Maps — now rolling out
Guests can now pinch, zoom, and click their way to the perfect spot. Interactive Maps are rolling out across the RMS Booking Engine, letting guests browse your property visually — sites, amenities, availability — and book directly from the map. If you already have a map, it'll be updated automatically. If you don't have one yet, reach out and we'll get you set up.
Something new: RMS Community
Your seat at the table
RMS Community is live at community.rmscloud.com. It's the central place where RMS customers connect with each other, get answers, and have a direct say in where the product goes next.
Three spaces to explore:
- News & Announcements — product updates, events, and company news straight from RMS
- Member Lounge — peer discussion, networking, and industry conversation with operators across every vertical and region
- Support Desk — fast answers from people who've been there, linked back to the Help Centre
Getting started takes a few minutes: visit community.rmscloud.com, create your account, and follow the setup wizard. Once you're in, click + New Post to start a conversation or jump into one already happening.
From the field: Sadie AI in the wild
Beachport Caravan Park — first 30 days
Beachport Caravan Park switched to RMS from Newbook and added Sadie AI in their first month. Here's what happened.
Sadie handled 684 calls. 376 of them — 55% — were resolved entirely without staff involvement. 42 bookings were captured, worth $9,720 in revenue. 122 rates and availability enquiries were tracked for retargeting, and 49 offers sent on behalf of the property, representing $11,346 in potential booking value.
One month. One integration. A materially different operation.
Sadie AI is available now as an RMS Partner integration — and for a limited time, new RMS customers can try Sadie free for one month.
Ready to get started?
These updates are live in your RMS environment now. Whether you want to activate payment automation, explore Interactive Maps, or join the RMS Community — your mid-year upgrade is ready and waiting.
🔑 To activate new features in your RMS subscription, contact our expansion team.
🎬 See it all in action. Watch our Mid-Year Momentum webinar, available on demand.
