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RMS Release Notes - October 2026
Versions 11.26.236.27 and 11.26.236.29
October’s release introduces Stripe Connect as a payment gateway and improves Apple Pay support on embedded RMS Pay payment pages. It also includes new reporting options and fixes across payments, reservations, rates, reporting and housekeeping.
Highlights
- Stripe Connect: A new payment gateway option supporting card payments, staff-entered phone and mail payments, and pre-authorisations.
- Apple Pay: Improved support on iPhone and iPad when an RMS Pay payment page is embedded in your website.
- Everyday improvements: Fixes to billing details, rate recalculation, Booking Chart displays and housekeeping task scheduling.
- Performance: Faster reservation searches, long-stay quotes and selected account and rate setup screens.
Payments & Billing
New: Stripe Connect
Stripe Connect is now available as a payment gateway in RMS.
Supported payments and features
- Card payments, including mail order and telephone order (MOTO) payments entered by staff through a secure Stripe-hosted form.
- Pre-authorisations created through the hosted form or using a saved card token.
- Automatic updates to account verification status and payment records in RMS as Stripe reports changes.
Availability
Stripe Connect is available to customers in APAC, Europe, the UK, North America and Mexico.
Payments through the Guest Portal and Booking Engine are not currently supported.
Getting started
Activate Stripe Connect in the Module Market, then create a new Stripe account through Hosted Onboarding. Existing card tokens can be shared from another Stripe account to the new account.
Changes to be aware of
- Apple Pay on embedded payment pages: Guests using iPhone or iPad can now use Apple Pay when an RMS Pay payment page is embedded in your website. Your domain must first be registered for Apple Pay with RMS Pay.
- Manager loans: Manager loans now follow the Allow Transfers to Manager Accounts setting. The Allow Manager Loan during Pay Owner/Manager option has been removed from the Owner Accounting Options and Accounting Options screens.
- Packages with Trust Travel Agent Commission: Individual package components can no longer be voided when the package has a linked Trust Travel Agent Commission. Void the whole rate or credit the package instead to keep the commission aligned.
- Sundry descriptions: Descriptions are limited to 50 characters. Editing the description of a sundry used in a repeat charge no longer causes an error.
Fixes
- Receipt currency: Receipts now default to the transaction currency rather than the property currency.
- RMS Pay tips: Tip receipts now send the full amount, including the tip, to Bank Reconciliation.
- Online credit card form: The receipt window no longer closes prematurely when the payment page reports certain background errors.
- RMS Pay lodging data: Phone numbers sent as lodging data in North America now have formatting characters removed to meet payment provider requirements.
- QuickBooks Online tax rates: Exports no longer fail with a missing tax rate error when tax codes are configured at account level.
- QuickBooks balancing error: Exports no longer return a “Please balance your debits and credits” error for properties using PostgreSQL.
- Bank Reconciliation: Marking records as presented no longer causes an error.
- SAP exports: Night Audit export files are now sent to the SFTP location for properties using SAP automation.
- Deposit Override: Using Deposit Override in the Control Panel no longer incorrectly sets the deposit due date to the date the reservation was made.
- Booking Chart add-ons: Add-ons created from the Booking Chart now post to the correct guest account for the property.
- Bill To on new accounts: New reservation accounts now record the specific company or travel agent to bill, preventing a Bill To error from blocking checkout.
- Billing details when guests change: Bill To and Invoice To now remain correct when the primary guest changes, including when a guest with a saved card token is added to a master reservation.
- Billing details when records merge: Bill To and Invoice To now remain correct when guest, company or travel agent records are merged. Travel agent merges no longer change Bill To on accounts billed to unrelated records.
Distribution & Channel Management
Fixes
- RMS Online availability: Extending a reservation or changing its category no longer causes an incorrect “Exceeding Availability” error. Rooms held back for online bookings are no longer deducted from availability in these cases.
- Discount Validation: Removing a channel from Discount Validation setup now saves correctly.
- Kiosk partners: Properties selected for a kiosk partner in the Module Market now remain selected after saving.
Guest Communications
Fixes
- Kudosity SMS: Messages sent to numbers without a country-code prefix now use the guest’s country to add the correct code.
- Sinch SMS: The success confirmation now appears after SMS processing.
- Form letters: Letters containing certain date merge fields no longer cause an error when sent from properties using PostgreSQL.
Reservations & Bookings
Improvements
- Label setup: Setup screens now display the correct character limit for each field and enforce those limits when saving.
Fixes
- Booking Chart occupancy: Occupancy figures now appear on the Booking Chart.
- Interconnecting room blockers: Blocker bookings no longer duplicate in the Booking Chart’s Room Type view.
- Add-On Chart: Add-ons no longer duplicate when a cancelled reservation is reinstated or unconfirmed after the add-on is no longer available.
- Auto Area Allocation: A preferred room is no longer incorrectly marked unavailable when multiple reservations request it for non-overlapping dates.
- Area category changes: Moving an area between two categories on the same day now records the correct from and to dates.
- Repeat reservations: Repeat Reservation from Reservation is no longer blocked when a travel agent allotment is guaranteed and Do Not Sell Above Allotment is turned off.
- Master reservations: Quick Add Client To Room no longer returns an error.
- Smart Search: Searches using multiple keys now return results.
- Tour editing: The pencil icon no longer duplicates each time a tour is modified and saved.
- Travel agent requirements: Requirements configured as a number of days before arrival now receive the correct date on the reservation.
- Salto KS digital keys: Checking out a digital key no longer returns an error for properties using PostgreSQL.
- Top 10 membership: The Member Expiry Date on the guest profile now matches the Top 10 membership expiry date.
- BIG4 membership: Creating a new member within a reservation now sends the correct Store ID to BIG4.
- Reservation audit trail: Package Override now records the correct time.
Rates & Availability
Fixes
- Rate Recalculate — number of nights: Selecting Yes to Rate Recalculate when modifying a reservation now reposts the correct number of nights after future tariff charges are voided. Charges already posted for the accounting date are not voided.
- Rate Recalculate — derived rates: Derived rate adjustments now apply correctly to additional tariff charges on existing reservations.
- Update Nightly Rate: Rates now post correctly on reservations that include a room move.
- House Use availability: The Availability Chart no longer shows negative availability for House Use on interconnecting room types.
- Minimum stay restrictions: Moving a booking to dates with minimum length of stay (MLOS) restrictions now displays a validation warning.
- Rate Manager: The data window now appears on hover.
- Bulk restriction deletion: The Control Panel now deletes every selected restriction, including when inactive restrictions are displayed.
Compliance & Localisation
Reports
- FiscoBridge Tax Invoice Export: A new report is available under Reports > Accounting.
- AUS (WA) STRA Register Export: A new report is available under Reports > Owner Accounting. All properties can access this report.
Availability updates
- Fiji tax invoice submission: Submission of tax invoices to the Fiji Revenue and Customs Services was released in version 2.26.211.16.
- France: E-invoicing and e-reporting functionality is ready for clients.
- Chile: E-invoicing functionality is ready for clients.
Reporting & Dashboards
Fixes
- Schedule Report: Adding Property and Room Type now correctly includes Room Type.
- PDF exports: Accented and Asian-language characters now display correctly.
- Report Writer: Exports containing area long descriptions or maintenance job descriptions no longer fail for properties using PostgreSQL.
- Income Budget Grid: Shopping centres using PostgreSQL can now expand a category to view its areas and monthly budget figures without an error.
Housekeeping
Fixes
- Reservation tasks: Housekeeping tasks now display correctly when using the date selector on a reservation.
- Task frequency: Housekeeping task frequency now resets automatically when reservation stay dates change.
- Pre Arrival Check: Renaming the default task no longer causes all tasks to disappear from the Housekeeping Roster.
- Custom clean statuses: Values now sort alphabetically in the In/Out Movements grid.
- Interconnecting rooms: Creating maintenance on the master room now updates the housekeeping status of sibling interconnecting rooms.
Performance & Reliability
Improvements
- Reservation search: Searches run faster and place less load on the database.
- Long-stay quotes: Quotes calculate faster.
- Repeat charges: The account lookup loads faster.
- Derived Rate Type setup: The screen loads faster, with rate table lists loading when you select the field.
Fixes
- Market Segment: Updates no longer time out.
