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ImprovementBETARMS Booking Engine
2 days ago

Restricted Rates Now Visible with Inline Messaging

Rates that cannot be booked due to restrictions are now displayed on the booking engine rather than hidden, giving guests full visibility of all available rate options for a room or category.

Previously, restricted rates were removed from the results entirely, leaving guests to assume a rate didn't exist rather than understanding why it was unavailable. This could lead to unnecessary drop-off or guests booking elsewhere.

Restricted rates now appear greyed out with the "Book Now" button disabled and a clear inline label explaining the restriction. The following restriction types are covered:

  • Closed to Arrival — "Can't arrive on [days]"
  • Closed to Departure — "Can't depart on [date/days]"
  • Minimum Length of Stay — "[X] Night Minimum"
  • Maximum Length of Stay — "[X] Night Max" (shown as an informational label even when the rate is still bookable, and as a restriction when the stay exceeds the limit)

Guests can use these messages to understand what date adjustments are needed to access a rate, reducing confusion and improving booking confidence.

Avatar of authorRachael Todd