RMS Product Updates logo
Back to Homepage Subscribe to Updates

Product Updates

Check out the latest features, improvements, and product updates from RMS

Labels

  • All Posts
  • Announcement
  • New Feature
  • Improvement
  • New Channel
  • New Integration
  • Fix
  • BETA
  • Release Candidate
  • Live
  • RMS Pay
  • RMS Booking Engine
  • Partners
  • Rest API

Jump to Month

  • January 2026
  • November 2025
  • October 2025
  • August 2025
  • July 2025
  • June 2025
  • May 2025
  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
Powered️ byAnnounceKit

Create yours, for free!

FixBETA
5 days ago

Missing area cleanStatus Webhooks on Same-Day Room Moves

Issue Summary When a same-day room move occurred for a reservation that had already arrived, RMS was not triggering the expected webhook events for updated area.cleanStatus values. Specifically: The previous area did not trigger a vacantDirty webhook The new area did not trigger an occupied webhook This resulted in housekeeping status discrepancies between RMS and integrated partner systems. Impact Integrated housekeeping platforms did not receive updated room status events Led to out-of-sync housekeeping data, incorrect room allocations, delayed cleaning, and operational inconsistencies Affected partners and customers relying on RMS webhook events to maintain accurate room status workflows Resolution Webhook events are now correctly raised when a same-day room move occurs for an arrived reservation. The following events will now be sent as expected: vacantDirty webhook for the previous area occupied webhook for the new area This ensures housekeeping systems remain synchronized with RMS room status changes. Notes Applies to same-day room move scenarios for arrived reservations Partners using area statusModification webhooks should no longer experience missed events Please report any unexpected behaviour via standard support channels

Avatar of authorChloe Unwin