We’re excited to announce a new feature on the Booking Engine: a field to capture guests’ special requests is now available on the guest page.

This field allows guests to provide additional information or preferences during the booking process, helping properties offer a more personalised experience.

What’s new?

• 📝 Special requests field now visible on the guest page
• ⚙️ The field label is fully customisable via RMS 'Labels' and configured in Field Maintenance
• 👀 Guests can submit requests directly during booking, no extra steps required

Why it matters

• Enables properties to better understand guest needs before arrival
• Enhances the guest experience through personalised service
• Gives properties flexibility to configure the field to suit their requirements

This enhancement ensures guests can communicate preferences easily while keeping configuration simple and flexible for properties.