We've resolved an issue where a new guest profile was being created in the PMS each time a returning guest made a booking through the IBE, rather than linking the reservation to their existing profile.

This resulted in duplicate guest records building up in the system, creating extra overhead for property staff and affecting the integrity of guest data.

The IBE now correctly detects when a guest's details match an existing profile and associates the new reservation with that record — keeping guest data clean and accurate.