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RMS Release Notes - September 2026
This release expands payment gateway options, supports US compliance (A2P 10DLC) for 2 way SMS and adds fiscal compliance configuration for Austria and Spain. It also includes fixes and improvements across payments, reservations, rates, reporting and everyday workflows.
Payments & Billing
Payment gateways & RMS Pay
- Added custom CSS support to the Adyen Web Drop-in on RMS-hosted payment pages, allowing properties to align checkout styling with their brand.
- Streamlined the go-live payment schedule process for new properties.
- Fixed credit card token descriptions not saving when a token is first created.
- Corrected credit card receipts to display the last four digits of the card token used for Network Token payments.
- Fixed RMS Vault tokens not remaining visible when RMS Pay is configured as the payment gateway.
- Fixed Windcave receipts not appearing in RMS Ecommerce.
- Improved Pay By Link receipt delivery reliability.
- Added issuer comments to the Chargeback dashboard.
- Aligned accounting date information in RMS Pay settlement reporting.
- Added payment gateway transaction times to Reservation and Guest audit trails.
Accounting integrations, EFT & Owner/Trust
- Added Xero app codes for accounting integration.
- Added support for FF&E third-party payments when creating EFT files.
- Improved support for newly created BPAY contracts in Owner/Trust accounting.
- Improved End of Month processing reliability for Trust Pooling Distribution.
Travel Agents & commissions
- Added refund support for Travel Agent Commission account receipts.
- Fixed inaccurate commission values in Travel Agent rate type setup.
- Fixed duplicate or inconsistent rate types assigned to Travel Agents.
Accounts, invoicing & charges
- Updated AR modal, invoice automation and batch invoicing logic for more accurate and consistent processing.
- Fixed loyalty point calculations to respect GL codes excluded from loyalty earning.
- Fixed third-party payments from holding accounts failing to process.
- Corrected the front-screen POS account balance to match the POS account balance.
- Fixed voiding a transferred sundry charge to also void its associated exclusive tax.
- Fixed credit notes linked to transferred charges so they can be voided after the transferred charge is voided.
- Added support for transfer charges in charge redirection.
- Fixed account creation issues affecting account balance integrity.
- Fixed the first transaction posted to an account not appearing immediately.
- Fixed add-on charges not posting for group master reservations.
- Fixed the Apply to Suite dropdown for sundry charges to display all room types on group master reservations.
- Fixed PDQ receipt splits to carry the card number through to the new receipts.
- Fixed credit expiry settings not remaining saved when Transfer Credit to Primary Guest Account is disabled.
PCI DSS Security Enhancements
As part of our annual PCI DSS compliance program, our Product and Engineering teams completed targeted security enhancements across the RMS platform in Q3 2026. These updates strengthened access controls, protection of data in transit and user identity verification, supporting the industry standard for protecting payment card data.
Distribution & Channel Management
- Added market configuration support for the VConnect/Vostio distribution module.
- Fixed Channel Manager mapping opened from Rate Manager to display available mapping details.
- Added validation for unique room/rate combinations when the same OTA is connected through multiple accounts.
- Corrected Rate Manager to use the appropriate client environment and data centre for the Delphi integration.
Guest Communications
Two-way SMS
- Added two-way SMS, including toll-free number rental and verification, so properties can send and receive guest messages directly in RMS.
- Added a guided intake form for toll-free number requests and verification, with validation and status guidance.
- Added automatic hourly verification status checks, including support for rejected, resubmitted and long-pending requests.
- Fixed SMS replies from Owner-type guest records not appearing in RMS.
Email delivery & links
- Fixed password reset links in Forgot Password emails.
- Fixed tracking URLs not being consistently included in outbound emails.
Triggered correspondence
- Fixed X Minutes After triggered correspondence to remain aligned with the intended booking event after booking amendments.
- Improved support for booking source names in triggered correspondence setup.
- Fixed triggered correspondence older than six months becoming active following an area modification.
Reservations & Bookings
Group reservations & related accounts
- Fixed changes to interconnecting master rooms not saving.
- Fixed copied booking siblings to maintain separate account numbers.
- Fixed the display of sibling POS account creation during group reservation check-in.
Booking Chart, Quick Quote & reservation workflows
- Fixed departing a reservation to preserve the intended reservation status.
- Fixed SmartSearch guest selection in Pencil Booking to preserve the selected date fields.
- Fixed departure times set on the reservation screen not being retained per user.
- Fixed the Booking Chart to reflect edited out-of-order dates after saving.
- Fixed issues opening Quick Quote hourly view.
Guest, company & property setup
- Added a direct link to the RMS Community from within RMS.
- Corrected required fields for bookings created from Guest Profile.
- Fixed company record merges to update the number of visits accurately.
- Fixed Corporate Portal live-booking default status settings not saving consistently.
- Fixed Save and Save & Exit behaviour in Property Options > General Information.
- Corrected the cancellation policy dropdown to show only policies assigned to the property.
- Fixed guest creation to consistently record a last-modified date.
- Fixed onboarding issues affecting remaining properties on an enterprise account.
- Fixed updating the associate room default room type for display and reporting.
- Fixed renamed system labels not updating in RMS.
Rates & Availability
Rate imports, rate types & rules
- Added support for specifying a day of week in Rate Import / Held Bulk Insert.
- Fixed tariff creation to preserve imported accommodation charge sets accurately.
- Fixed daily release-back values not remaining in place after refresh when they match the default time.
- Fixed removal of derived rate type adjustments after a room type moves between properties.
- Fixed the loop-back function to repeat rates after the configured hour threshold.
- Corrected stop-sell results for Advance Purchase rate rules.
- Fixed POS charge processing when a rate is set on POS for a single non-master reservation.
Rate Manager
- Corrected the Daily Summary to match availability shown on the Rate Manager screen.
- Fixed Clear Stop Sell not applying consistently through Rate Manager.
- Fixed the Rate Manager Control Panel filter search to show selected options as ticked.
Availability Chart
- Fixed allotment name and property not being automatically selected when opening the Availability Chart from the Avail Chart icon.
- Corrected inventory discrepancies for interconnected room types between Ignore Stats and Stats Off views.
- Fixed the Stats Off view to include categories with partially stats-off sites.
Compliance & Localization
Fiscal compliance & e-invoicing
- Added fiscal compliance configuration for Austria (Fiscalisation) and Spain (Fiskaly).
- Corrected required-field behaviour in Malaysia and France E-Invoice workflows.
- Updated France Tax Invoice and Credit Note wording.
Special characters & localized text
- Fixed Rate Type long descriptions not preserving the pound symbol after saving.
- Fixed the display of form letters containing an ampersand on the reservation Send Out screen.
- Fixed the display of special characters in Special Events notes on the Booking Chart and Availability Chart.
Audit Trails & Compliance Records
Account & security records
- Fixed deletion of bank details to preserve the corresponding audit trail record.
- Added audit trail recording for rate type access changes.
Rate configuration records
- Fixed reservation rate and tax changes to prompt the user and record in the audit trail.
- Added audit trail recording for inactive derived rate type adjustments.
- Fixed package modifications on a reservation not being recorded in the Rate Table audit trail.
Reservation records
- Fixed setting Rate on Master to Yes not being recorded in the sibling reservation audit trail.
- Corrected the audit trail to display the current bed configuration name.
- Added reservation audit trail recording for rate recalculation prompt responses during UnPark.
Reporting & Dashboards
Report Writer
- Corrected the value returned by the Active Direct Debit export field.
- Improved support for the Occupant field.
- Fixed exports using templates that include Yes/No fields.
- Corrected the Nights = 1 filter to return matching one-night bookings in exports.
- Fixed issues selecting relevant search fields.
- Fixed Show Matches support for Yes/No fields.
Dashboards & Booking Chart reporting
- Fixed inconsistent dashboard tile data across desktop and mobile.
- Fixed missing booking records in college booking chart prints.
- Fixed the dashboard to show arrivals and departures for student-table databases.
Housekeeping
- Corrected the housekeeping roster to use the appropriate departure task label on the departure date.
- Fixed housekeeping reset handling for multiple charge-type tasks.
Security & Data Protection
- Strengthened protection for API credentials used in payment gateway integrations.
- Fixed Setup menu access to follow each user's enabled security profile.
- Corrected stored payment vault token retention to follow the configured timing after guest departure.
Performance & Reliability
- Optimized database queries to improve responsiveness across search, lookups and reporting.
- Added database version recording to the Data Updater tool for easier support and tracking.
- Improved Cash Account screen loading speed.
- Improved backend stability to reduce intermittent application restarts.
- Improved the efficiency of guest merge audit trail logging for reports and API responses.
