Version 5.26.304.7

This release brings fixes and improvements to Guest Portal across payments and cancellations, check-in and check-out, guest messaging and language support, along with routine security and reliability updates.

Payments & Billing

• Improved: Verifone payment requests from Guest Portal now include the account ID. This helps trace payments that succeed in Verifone but are not recorded in RMS, and applies to properties using Verifone.
• Fixed: When a guest cancels a reservation through Guest Portal, the cancellation charge now includes the net cancellation amount and the applicable taxes calculated on that amount.
• Fixed: Pre-authorizations are now taken based on the property configuration and not before the arrival date. This applies to properties that require a pre-authorization at check-in.
• Fixed: Guests now see all of their saved cards in Guest Portal, not just one.
• Fixed: Guests can now add and view saved credit cards from their profile on mobile.
• Fixed: The invoice page now loads normally after a refresh, with labels and invoice details showing as expected.
• Fixed: Resolved an issue where some guest payments in Guest Portal failed with an invalid currency error.
• Fixed: When a guest pays by card in Guest Portal at a property using Stripe with RMS 9+, a card token is now saved to the client record. Staff can see the card on file, take later payments and process refunds without asking the guest for the card again.
  
  

Guest Communications

• Fixed: Messages guests send through Guest Portal, including those sent using Message property, and interactive forms submitted for approval now alert staff in Message Centre. No setup is needed.

Reservations & Bookings

• Fixed: Guests who check out online using the Guest Portal check-out link are now departed in RMS automatically, so staff no longer need to depart them by hand.
• Fixed: Requirements added by guests in Guest Portal now follow how each requirement is set up, such as a default start date before arrival, instead of always defaulting to the arrival date.
• Fixed: Resolved an issue where guests could not sign in with their online booking number due to a database connection issue.

Compliance & Localization

• Fixed: Guest Portal now defaults to English for all properties, and guests can still switch to French.
• Fixed: Error messages on the OpenEdge payment screen now display in French (Canadian) when the guest’s browser is set to French.

Security & Data Protection

• Improved: Strengthened security protections across Guest Portal following routine third-party security testing. No action is required.

Performance & Reliability

This release includes behind-the-scenes updates to keep Guest Portal stable and reliable.

• Improved: Digital Registration Card sign-in is more reliable for guests using check-in tablets.

Version 11.26.264.24 

This release adds Stripe Connect dispute handling, SMS verification tools for North American properties, and user license checks at login. It also includes fixes across payments, reservations, rates, housekeeping, and reporting.

Payments & Billing

Enhancement: RMS now receives dispute notifications from Stripe Connect and records each dispute. When a dispute is raised or its status changes, RMS posts a message to the Messaging Centre and emails the property's client contacts. Disputes can't be accepted or defended inside RMS yet, so properties respond in the Stripe Dashboard for now.

• Improved: A sundry can no longer be changed to a credit note while it is being used as a repeat charge.
• Fixed: The Xero Online send and the Financial Export no longer show an error when there is no data for the selected date.
• Fixed: Charge Transaction Import no longer fails when charges are imported against guest records.
• Fixed: Payments made through Pay by Link in RMS Pay now show in the RMS account as well as in Adyen.
• Fixed: The Pay by Link transaction fee and "greater than" percentage now display on screen.
• Fixed: RMS Pay pre-authorizations are now cancelled when a cancel request is sent.
• Fixed: The surcharge now matches the card used when the card type differs from the card selected.
• Fixed: Receipts for virtual card (VCN) transactions now show the card number returned by the payment gateway instead of the card number stored with the token.
• Fixed: Credit card payments for Windcave now record the card type, so the End of Day report no longer shows them as "Receipts" or under the wrong type.
• Fixed: An error no longer occurs when processing a cash account receipt through the Windcave credit card payment gateway.
• Fixed: Charging a credit card now checks the banking table for certain direct debit settings.
• Fixed: The Direct Debit Automated Payments Dashboard now shows the correct record count. Payments are no longer duplicated per reservation, and payments on deleted mandates now appear.
• Fixed: GoCardless mandate statuses in RMS now stay in step with GoCardless. When a mandate fails, is cancelled, or expires, the new status shows on the guest's Direct Debit tab. A mandate that no longer exists at GoCardless, or is in a final state, can now be deleted from RMS. This applies to new and existing mandates.
• Fixed: The Direct Debit bank file no longer shows an inflated balance.
• Fixed: In the BNZ Direct Debit file, field 10 now shows the company name instead of the guest name.
• Fixed: "Show area description" now displays correctly on the Create EFT file.
• Fixed: Travel Agent Commissions now list all reservations.
• Fixed: Invoices transferred to A/R now appear in Accounts Receivable.
• Fixed: Payment Schedule automated payments now process overnight as expected.
• Fixed: The second deposit balance trigger no longer skips when the deposit is still outstanding, and the reservation no longer shows the second deposit as paid.
• Fixed: A discount override now recalculates the deposit, so the deposit can no longer exceed the total rate.
• Fixed: Meter Processing now recalculates the charge when you update the read date after setting a read value. The error when processing a current meter read is also resolved.
• Fixed: The "keep unit price with concessional GST" setting is no longer lost when sundries are merged.
• Fixed: For tax-inclusive properties, category-level tax is no longer added to the room value.
• Fixed: Quick Account Access no longer allows receipts or sundry charges to be posted when "Allow Work on Account after Departure" is set to No.
• Fixed: POS Lite no longer shows a non-zero balance error caused by how amounts were calculated.
• Fixed: A new discount now displays in POS Lite without needing to be re-saved.
  
  

Distribution & Channel Management

• Improved: The RoomPriceGenie Genie Inside widget now identifies each property by client and property together. This lets RoomPriceGenie recognize properties that are already its customers, so they are not shown messages. Properties using RoomPriceGenie get this automatically.
• Improved: For properties using Amadeus CRS, the Integration Reservation Sync window now stays open after a successful send, so you can run another search and send without reopening it.
• Improved: The Connect to Retrieve Room Types button is no longer clickable when no room is selected under Map by Specific Room.
• Fixed: In Channel Management, tick boxes now update the first time you select them.
• Fixed: Photos now crop when you edit them under the Online options.
  
  

Guest Communications

• Enhancement: A new merge tag, PaymentSchedulePS_Table, adds a payment schedule table to guest correspondence. It lists every scheduled payment in date order, with the due date, the amount due on that date, the running total charged to date, and the payment method. The existing Payment Schedule merge tag is unchanged, so properties add the new tag to their letter templates to use it.
• Fixed: The Total Grand merge field no longer deducts a discount a second time when charges are posted to the account.
• Fixed: SMS job maintenance triggers now send for every job status change.
• Fixed: The ReviewPro Survey Results error is resolved.
  
  

Reservations & Bookings

• Improved: For Best Western-enabled properties, a group can no longer be cancelled while active pickup reservations are still attached. RMS shows how many are attached and lets you view them. Disassociate each active pickup from the group first, then cancel the group. Pickups that are cancelled, no show, or already departed don't block the cancel.
• Fixed: An inactive Booking Source no longer applies to a reservation when a Travel Agent is selected.
• Fixed: Opportunity Search now returns results when you search by Created Date = Today with US date formats.
• Fixed: Editing an Out of Order block so it overlaps existing bookings now shows a warning.
• Fixed: The reservation status now updates to Pre-Check In after a guest declines the dirty area prompt during Digital Check-In.
• Fixed: Add-Ons no longer duplicate on the Add-On Chart when a cancelled reservation with an Add-On is reinstated or unconfirmed after the Add-On is no longer available.
• Fixed: The Area Selection charge prompt and charge now populate when you select Save/Exit on a reservation and then fix it.
• Fixed: Quick Add Client To Room no longer errors on a Master Reservation.
• Fixed: Manually typing a Restricted Rate Type now shows a warning prompt before the reservation saves.
• Fixed: A reservation could be parked on the Booking Chart without a room assigned, leaving it impossible to recover on screen. This is resolved.
• Fixed: The No Show Fee prompt now appears, and the fee posts to the account, the first time you set a reservation to No Show.
• Fixed: Market Segment and other lookup dropdown fields now sort correctly, with entries starting with * at the top.
• Fixed: Tour Desk: the Extras total unit price no longer shows 0 under Seats & Costings.
• Fixed: Boomgate access numbers are now generated when you add a registration or access, and the Boomgate service area mapping error is resolved.
• Fixed: The "additionals" discount type no longer over-calculates when a booking is created through Quick Quote.
• Fixed: A discount no longer drops off a reservation the first time it is opened after login.
• Fixed: Using multiple discounts while a discount is applied on the Account screen no longer stops some discounts from showing.
• Fixed: The projected balance on a room move booking now shows the correct amount.
  
  

Rates & Availability

• Improved: Cancellation Policies in the Control Panel now display without users having to scroll to see them.
• Fixed: A Derived Rate now derives from the correct Rate Table.
• Fixed: A Stop Sell created in Rate Manager now applies and creates a record in the Control Panel.
• Fixed: Overriding the BAR Rate Type in Rate Manager now displays in red to show it is overridden.
• Fixed: Property Rate Rule day-of-week availability is now honored when a reservation is created.
• Fixed: The Mandatory field on Cancellation Policies now updates when it is changed.
  
  

Compliance & Localization

• Enhancement: 2-Way SMS verification for North American properties now collects what carriers require. Clients in the USA, Canada, and Mexico see the verification window when they activate 2-Way SMS in Module Market. Clients elsewhere don't see it.
• Enhancement: On the guest profile, the SMS Opt Out label is now a link that opens the approved verbal consent script, with the property name filled in, for staff to read to the guest. It works when adding a guest and when editing an existing guest. The SMS Opt Out toggle and how it saves are unchanged.
  
  

Audit Trail & Compliance Records

• Fixed: Deleting a banking record now leaves a trace in the audit trail, and the Audit Trail tab for a banking record shows which account was deleted or removed.
  
  

User Management & Access

• Improved: User Environments is now the Early Access Menu under Setup > Users. The Beta, RC, and Live columns are replaced by a single Early Access column. The menu shows only when RMS  user's security profile allows it. Users with Early Access on sign in to the early access environment, and users with it off go to the live environment. When a new version goes live, Early Access closes for everyone and all users return to the live environment.
• Enhancement: RMS now checks active users against the property's licensed user count at login. When a property is at or over its licensed users, a warning appears that the user can click through to continue. Where user limit enforcement is switched on, logins over the limit are blocked and the message asks the user to contact RMS Sales or ask an existing user to log out. RMS staff and extra browser tabs from the same user don't count toward the limit.
  
  

Reporting & Dashboards

• Fixed: The Weather Widget now shows the correct temperatures.
• Fixed: Front Office in-house numbers on the Dashboard, and the in-house reservation count on mobile, now match the Inhouse Grid and the desktop view.
• Fixed: Report Writer export no longer fails on certain field selections.
  
  

Housekeeping

• Fixed: An online booking modification now updates Housekeeping tasks.
• Fixed: A room move from an interconnecting reservation to a non-interconnecting room now resets Housekeeping tasks as expected.
• Fixed: Out of Order auto releases now change the room status to Inspect.
• Fixed: The Housekeeping Roster with "Use Clean Status" now shows the correct task count and total minutes.
• Fixed: The Clean and Owner Occupied status badges in Housekeeping are now readable.
• Fixed: In the Staff Portal, housekeepers no longer see unassigned ad-hoc tasks for properties they are not associated with.
  
  

Performance & Reliability

• Fixed: Stability and performance improvements when open a reservation's account.
• Fixed: Stability and performance improvements when updating Market Segments.

Following a recent security incident, two temporary restrictions are in place on the RMS REST API.

1. SwaggerHub testing temporarily unavailable

The Try it out function in SwaggerHub is currently unavailable due to security restrictions. You can continue testing API requests from your own servers or fixed office IP addresses using tools such as cURL or Postman. The API documentation remains available in SwaggerHub.

2. Temporary rate limit change for /guest* endpoints

Effective 26 October 2026, the rate limit for /guest* endpoints was reduced from 150 to 50 requests per minute per IP address. No other REST API endpoint rate limits were changed. We will update it once the original limit is reinstated.

Where to find updates

• Updates on these restrictions will be posted at https://releasenotes.rmscloud.com/
• Updates on the incident itself will be posted on the RMS Status Page.

We apologize for the inconvenience and appreciate your understanding.

Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

Summary

This release adds appliesFrom and appliesTo to the transaction response. Each transaction now returns the dates its charge applies to.

Enhancement

Transactions - appliesFrom and appliesTo

Each transaction now returns the dates its charge applies to. Use these properties to allocate a charge to the dates it applies to, for example when reporting by night, instead of relying on the posting date (dateOfTransaction or accountingDate). The posting dates are unchanged.

• appliesFrom is the first date the charge applies to and appliesTo is the last. A one-night charge has both properties equal to that night.
• Nightly reservations: each tariff transaction covers one night, so appliesFrom and appliesTo are the same date.
• Charges covering a date range: the stored first and last dates are returned. An airport transfer charged for 6 to 10 Oct returns 2026-10-06 and 2026-10-10. Hourly rates include the time.
• No dates set: both properties return 1900-01-01 00:00:00. Treat this value as “no dates set for this charge”.
• The dates can fall before or after the posting dates. For example, a package set up to post on the next day posts its charge on 8 Oct, and the charge applies to 7 Oct.
• Transactions created by void, reverse, or transfer processes copy the dates from the original transaction.

Both properties are response only and use the format yyyy-MM-dd HH:mm:ss. Existing properties, request models, and paging are unchanged. 

Endpoints returning the new properties:

• POST /transactions/search - Returns appliesFrom and appliesTo on each transaction. Swagger documentation
• GET /transactions/{id} - Returns appliesFrom and appliesTo for the transaction. Swagger documentation

Notes

• This release is available in both Beta and Live 
• Release Date: October 20th, 2026 (AEST) 
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

This release introduces attribute filtering for early access. It also includes the booking engine fixes across payments, pricing, same day availability, pet limits and map view booking.

New: Attribute filtering in the new Booking Engine is now available for early access. Properties can request early access by raising a support ticket or reaching out in Community. 

• Guests can use a new Filters control to narrow results by attributes on the rates and map pages, on desktop and mobile
• Online attributes assigned to a category become the filters guests search by.
• Categories that don’t match their filters but are available for the selected dates appear in a separate “Available, but don’t match your search” section

How to set it up

• Attributes already set to Online and assigned to a category appear automatically as filters.
• To set up new attributes, set the attribute to Online at the Category level and assign it to a category.
• Attributes set at area level are not used for filtering. 
• If a property has no Online attributes, the Filters control does not appear.

🔗 Help Centre article
🔗 Join the conversation in Community 

Fixes 

Payments and pricing

• Consistent day booking prices: the price on the listing now matches the price in the cart, so guests see the same figure all the way through the booking flow
• Accurate pet fee totals: tax on the pet fee (additional charge) is now consistent in the cart and at checkout, so the total guests see doesn’t change at payment
• Razorpay payments confirm bookings and sync to RMS: card, UPI and PhonePe payments captured by Razorpay now create a payment receipt and confirm the reservation in real time, instead of leaving the booking showing as Failed
• Booking fee shows inclusive tax correctly:the booking fee no longer shows as tax-exclusive in the cart when the sundry charge has inclusive tax applied, so the cart total matches the rate breakdown
• Clearer fees tooltip: the Fees tooltip in Booking details now reads “Additional fees may apply including booking fee”, keeping the wording relevant to every booking.

Availability

• Same day rates are bookable: valid same day rates now correctly display when the booking window start date is set to today
• Same day boat ramp bookings: the “Daily Boat Ramp Access” category now correctly shows as available and bookable for same day dates when the Day Booking flag is enabled

Pets and additionals

• Cart enforces additional limits: the cart now enforces the maximum pet quantity (or any additional) set on the rate table and blocks the booking if it is exceeded, matching the Rates page
• Pets stay in your search: additional guest types, such as a pet, now stay selected when switching between Rates view and Map view

Map view

• Full Hookup areas book smoothly: guests can now add an available Full Hookup area to their cart from the map view, and rejected selections no longer leave a pencil reservation holding inventory
• Site type and length re-checked: the “Enter Details” modal now reappears on “Book now” from the side panel, so Type and Length are checked against the site shown before it goes to the cart
• Map zooms to results: the map now zooms to matching sites after a search update from the modal

Interactive Maps is generally available to all RMS customers globally on the Booking Engine.

Guests can explore your property on a live, geographically accurate map, filter by site or accommodation type, and book their exact site, or multiple sites, straight away. 

What’s included: 

• Live, real-time availability - the map reflects what’s actually free right now, not a static image or outdated layout
• A direct booking flow built for conversion - guests select their site and move straight through to payment, without leaving the Booking Engine
• Mobile-optimised experience - built for easy navigation on any device
• Classification filtering - guests can filter by site or accommodation type. Next month, they'll also be able to filter sites by powered or unpowered, and by amenities 
• Group bookings - guests can see which sites sit next to each other and book them all in one transaction

Why it matters:

Guests who can see and choose their exact site tend to book with more confidence, and more of them book direct. For your team, that typically means fewer calls asking where a site is located, fewer rebooking conversations, and less manual site allocation.

Note: Interactive Maps for Online Bookings is a separate feature from Inhouse Interactive Maps. Updates made to one do not apply to the other.

Getting started:

Interactive Maps is activated as part of the Online module. To request a new map or an update to an existing one, log a support ticket with the required property and site information. 

🔗 View Interactive Maps for Online Bookings in the Help Centre for details on what’s needed and what to expect.

🔗 View a tour here.

🔗 View more information here.  

Versions 11.26.236.27 and 11.26.236.29

October’s release introduces Stripe Connect as a payment gateway and improves Apple Pay support on embedded RMS Pay payment pages. It also includes new reporting options and fixes across payments, reservations, rates, reporting and housekeeping.

Highlights

• Stripe Connect: A new payment gateway option supporting card payments, staff-entered phone and mail payments, and pre-authorisations.
• Apple Pay: Improved support on iPhone and iPad when an RMS Pay payment page is embedded in your website.
• Everyday improvements: Fixes to billing details, rate recalculation, Booking Chart displays and housekeeping task scheduling.
• Performance: Faster reservation searches, long-stay quotes and selected account and rate setup screens.
  
  

Payments & Billing

New: Stripe Connect

Stripe Connect is now available as a payment gateway in RMS.

Supported payments and features

• Card payments, including mail order and telephone order (MOTO) payments entered by staff through a secure Stripe-hosted form.
• Pre-authorisations created through the hosted form or using a saved card token.
• Automatic updates to account verification status and payment records in RMS as Stripe reports changes.

Availability

Stripe Connect is available to customers in APAC, Europe, the UK, North America and Mexico.

Payments through the Guest Portal and Booking Engine are not currently supported.

Getting started

Activate Stripe Connect in the Module Market, then create a new Stripe account through Hosted Onboarding. Existing card tokens can be shared from another Stripe account to the new account.

Changes to be aware of

• Apple Pay on embedded payment pages: Guests using iPhone or iPad can now use Apple Pay when an RMS Pay payment page is embedded in your website. Your domain must first be registered for Apple Pay with RMS Pay.
• Manager loans: Manager loans now follow the Allow Transfers to Manager Accounts setting. The Allow Manager Loan during Pay Owner/Manager option has been removed from the Owner Accounting Options and Accounting Options screens.
• Packages with Trust Travel Agent Commission: Individual package components can no longer be voided when the package has a linked Trust Travel Agent Commission. Void the whole rate or credit the package instead to keep the commission aligned.
• Sundry descriptions: Descriptions are limited to 50 characters. Editing the description of a sundry used in a repeat charge no longer causes an error.

Fixes

• Receipt currency: Receipts now default to the transaction currency rather than the property currency.
• RMS Pay tips: Tip receipts now send the full amount, including the tip, to Bank Reconciliation.
• Online credit card form: The receipt window no longer closes prematurely when the payment page reports certain background errors.
• RMS Pay lodging data: Phone numbers sent as lodging data in North America now have formatting characters removed to meet payment provider requirements.
• QuickBooks Online tax rates: Exports no longer fail with a missing tax rate error when tax codes are configured at account level.
• QuickBooks balancing error: Exports no longer return a “Please balance your debits and credits” error for properties using PostgreSQL.
• Bank Reconciliation: Marking records as presented no longer causes an error.
• SAP exports: Night Audit export files are now sent to the SFTP location for properties using SAP automation.
• Deposit Override: Using Deposit Override in the Control Panel no longer incorrectly sets the deposit due date to the date the reservation was made.
• Booking Chart add-ons: Add-ons created from the Booking Chart now post to the correct guest account for the property.
• Bill To on new accounts: New reservation accounts now record the specific company or travel agent to bill, preventing a Bill To error from blocking checkout.
• Billing details when guests change: Bill To and Invoice To now remain correct when the primary guest changes, including when a guest with a saved card token is added to a master reservation.
• Billing details when records merge: Bill To and Invoice To now remain correct when guest, company or travel agent records are merged. Travel agent merges no longer change Bill To on accounts billed to unrelated records.
  
  

Distribution & Channel Management

Fixes

• RMS Online availability: Extending a reservation or changing its category no longer causes an incorrect “Exceeding Availability” error. Rooms held back for online bookings are no longer deducted from availability in these cases.
• Discount Validation: Removing a channel from Discount Validation setup now saves correctly.
• Kiosk partners: Properties selected for a kiosk partner in the Module Market now remain selected after saving.
  
  

Guest Communications

Fixes

• Kudosity SMS: Messages sent to numbers without a country-code prefix now use the guest’s country to add the correct code.
• Sinch SMS: The success confirmation now appears after SMS processing.
• Form letters: Letters containing certain date merge fields no longer cause an error when sent from properties using PostgreSQL.
  
  

Reservations & Bookings

Improvements

• Label setup: Setup screens now display the correct character limit for each field and enforce those limits when saving.

Fixes

• Booking Chart occupancy: Occupancy figures now appear on the Booking Chart.
• Interconnecting room blockers: Blocker bookings no longer duplicate in the Booking Chart’s Room Type view.
• Add-On Chart: Add-ons no longer duplicate when a cancelled reservation is reinstated or unconfirmed after the add-on is no longer available.
• Auto Area Allocation: A preferred room is no longer incorrectly marked unavailable when multiple reservations request it for non-overlapping dates.
• Area category changes: Moving an area between two categories on the same day now records the correct from and to dates.
• Repeat reservations: Repeat Reservation from Reservation is no longer blocked when a travel agent allotment is guaranteed and Do Not Sell Above Allotment is turned off.
• Master reservations: Quick Add Client To Room no longer returns an error.
• Smart Search: Searches using multiple keys now return results.
• Tour editing: The pencil icon no longer duplicates each time a tour is modified and saved.
• Travel agent requirements: Requirements configured as a number of days before arrival now receive the correct date on the reservation.
• Salto KS digital keys: Checking out a digital key no longer returns an error for properties using PostgreSQL.
• Top 10 membership: The Member Expiry Date on the guest profile now matches the Top 10 membership expiry date.
• BIG4 membership: Creating a new member within a reservation now sends the correct Store ID to BIG4.
• Reservation audit trail: Package Override now records the correct time.

Rates & Availability

Fixes

• Rate Recalculate — number of nights: Selecting Yes to Rate Recalculate when modifying a reservation now reposts the correct number of nights after future tariff charges are voided. Charges already posted for the accounting date are not voided.
• Rate Recalculate — derived rates: Derived rate adjustments now apply correctly to additional tariff charges on existing reservations.
• Update Nightly Rate: Rates now post correctly on reservations that include a room move.
• House Use availability: The Availability Chart no longer shows negative availability for House Use on interconnecting room types.
• Minimum stay restrictions: Moving a booking to dates with minimum length of stay (MLOS) restrictions now displays a validation warning.
• Rate Manager: The data window now appears on hover.
• Bulk restriction deletion: The Control Panel now deletes every selected restriction, including when inactive restrictions are displayed.

Compliance & Localisation

Reports

• FiscoBridge Tax Invoice Export: A new report is available under Reports > Accounting.
• AUS (WA) STRA Register Export: A new report is available under Reports > Owner Accounting. All properties can access this report.

Availability updates

• Fiji tax invoice submission: Submission of tax invoices to the Fiji Revenue and Customs Services was released in version 2.26.211.16.
• France: E-invoicing and e-reporting functionality is ready for clients.
• Chile: E-invoicing functionality is ready for clients.

Reporting & Dashboards

Fixes

• Schedule Report: Adding Property and Room Type now correctly includes Room Type.
• PDF exports: Accented and Asian-language characters now display correctly.
• Report Writer: Exports containing area long descriptions or maintenance job descriptions no longer fail for properties using PostgreSQL.
• Income Budget Grid: Shopping centres using PostgreSQL can now expand a category to view its areas and monthly budget figures without an error.

Housekeeping

Fixes

• Reservation tasks: Housekeeping tasks now display correctly when using the date selector on a reservation.
• Task frequency: Housekeeping task frequency now resets automatically when reservation stay dates change.
• Pre Arrival Check: Renaming the default task no longer causes all tasks to disappear from the Housekeeping Roster.
• Custom clean statuses: Values now sort alphabetically in the In/Out Movements grid.
• Interconnecting rooms: Creating maintenance on the master room now updates the housekeeping status of sibling interconnecting rooms.

Performance & Reliability

Improvements

• Reservation search: Searches run faster and place less load on the database.
• Long-stay quotes: Quotes calculate faster.
• Repeat charges: The account lookup loads faster.
• Derived Rate Type setup: The screen loads faster, with rate table lists loading when you select the field.

Fixes

• Market Segment: Updates no longer time out.

The new Owner Portal Pro is now available to all Trust and Owner Accounting customers.

This release introduces a redesigned Owner Portal, with a modern, mobile-friendly design. It's designed to make it even easier for owners to check their revenue, bookings and statements straight from their phone.

What's new? 

• Brand new UX, with a modern, mobile-first experience across desktop, tablet and mobile.
• Redesigned dashboard, improving visibility into owner revenue, reservations, statements and invoices.
• Removed the need to regenerate statements on request, with owner statements now stored and accessible for up to 3 years. 

What's different to the legacy Owner Portal? 

• The message centre is not included in this release. 
• Settings are now managed automatically, removing the need for manual configuration. 

Access

• Included at no additional cost for all Owner and Trust Accounting customers. No setup required.
• Existing owners keep their current login - only the portal URL changes.
• New owners are set up the same way as before: create their profile in RMS, verify their email, and set an Online Password.

Migration

• Migration to the new portal is mandatory.
• The old portal will be retired on 15 November. There is no rollback after this date.
• The old portal will redirect to the new portal URL 

🔗 View a tour of the Owner Portal Pro here.

🔗 View the Help Centre content here.  

Summary

This Live release covers the v10.26.266.6 Beta cycle, delivering a new endpoint for reservation repeat charge schedules, custom CSS branding for RMSPay hosted payment pages, and new fields across sundries, transactions, reservations, and booking sources. It also includes an audit trail logging fix for API-created sundries. There are no breaking changes in this release.

Included in this Live release:

• RMSPay custom CSS branding — Partners can now pass a cssCustomUrl field to brand the RMSPay hosted payment page. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Repeat charges — New endpoint returns reservation repeat charge schedules directly from the API, plus a new sundry field indicating single-transaction posting. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Transaction virtual card identification — Receipt transactions now indicate whether the card used is a virtual card. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Reservation rate posted indicator — The full reservation object now shows whether the accommodation rate has been posted. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Booking source grouping link — Booking sources now return a grouping identifier. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY
• Sundry audit trail logging fix — Sundries created via the API now record an audit trail entry, consistent with UI-created sundries. 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.266.6----beta-4zFBsY

Notes

• This release is now available in Live
• Release Date: September 29, 2026 (AEST) 
• Partners can begin using these changes in production immediately
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

Summary

This Beta release introduces a new endpoint for retrieving reservation repeat charge schedules, a way to brand RMSPay hosted payment pages with custom CSS, and several new fields across sundries, transactions, reservations, and booking sources. It also includes a fix for audit trail logging on API-created sundries. There are no breaking changes in this release.

New Features

RMSPay — Custom CSS Branding

You can now apply your own branding to the RMSPay hosted payment page by passing an optional cssCustomUrl field with a link to your own CSS file. This lets you style elements such as button and border colors to match your brand. Requests that omit the field continue to work exactly as before, with no change in behavior. RMS does not host, validate, or modify the CSS file — you're responsible for hosting it at a URL that's publicly accessible without authentication.

Endpoints affected:

• POST /guests/{id}/rmsPayPayment — accepts the new cssCustomUrl field
• POST /guests/{id}/rmsPayToken — accepts the new cssCustomUrl field
• POST /guests/{id}/rmsPayToken/preAuth/{resId} — accepts the new cssCustomUrl field

Repeat Charges — New Endpoint & Sundry Field

You can now retrieve repeat charge schedules directly from the API instead of relying on a database mirror. The new endpoint returns each schedule's amount, frequency, linked sundry and account, start/cutoff dates, and related settings for up to 1,000 reservation IDs per call. Reservations with no repeat charge schedule simply won't appear in the results. Alongside this, sundries now expose whether repeat charges using that sundry post as a single combined transaction rather than one per occurrence.

New endpoints:

• POST /reservations/repeatCharges/search — Retrieve repeat charge schedules for a list of reservation IDs

Endpoints affected:

• GET /sundries — now returns postSingleTransactionForRepeatCharges
• GET /sundries/{id} — now returns postSingleTransactionForRepeatCharges

Transactions — Virtual Card Identification

Receipt transactions now indicate whether the credit card token used for the receipt is flagged as a virtual card, regardless of whether the token came from an existing saved card or a new charge auto-tokenized by the payment gateway.

Endpoints affected:

• POST /transactions/search — now returns isVirtualCard
• GET /transactions/{id} — now returns isVirtualCard

Reservations — Rate Posted Indicator

The full reservation object now includes a boolean showing whether the accommodation rate has been posted for that reservation, so integrators can track rate postings ahead of guest arrival.

Endpoints affected:

• POST /reservations/search — now returns rateCreated (when modelType: full)
• GET /reservations/{id} — now returns rateCreated (when modelType: full)

Booking Sources — Grouping Link

Booking sources now return a grouping identifier, so you can tell which grouping a booking source belongs to without a separate lookup.

Endpoints affected:

• GET /bookingSources — now returns groupingId

Fixes & Improvements

Sundries — Audit Trail Logging

Creating a sundry via the REST API did not previously write an audit trail entry, unlike creating the same sundry through the RMS9+ UI, leaving no record of who created API-originated sundries. Creating a sundry through this endpoint now records an audit trail entry consistent with UI-created sundries.

Endpoint affected:

• POST /sundries — now writes an audit trail entry on creation

Notes

• This release is now available in Beta
• Release Date: September 29, 2026 (AEST) 
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests