What was the issue?

For IBE+ bookings where guests paid via RMS Pay, staff were unable to process refunds directly from within RMS (9+). Attempting to do so returned an error, leaving teams with no option but to manually intervene at the payment gateway level — a time-consuming workaround that also carried financial risk if not actioned promptly.

What's been fixed?

RMS Pay refunds for IBE+ bookings can now be processed directly from within the reservation in RMS, just as you'd expect. Both full refunds and partial refunds are supported. When a refund is submitted, it communicates with RMS Pay, returns the funds to the guest's original payment method, records the transaction in the reservation ledger, and updates the balance — all in one smooth step.

If a refund attempt fails at the gateway, the system will now correctly prevent the refund from being recorded, keep the original payment intact, and display an error message so your team knows what's happened.

What do you need to do?

Nothing — this fix is automatic. Refunds for RMS Pay transactions made through the new Booking Engine can now be processed directly from the reservation in RMS as normal.

What was the issue?

When a property configured specific card types in Online Options (for example, Visa and Mastercard only), the new Booking Engine was not respecting that configuration for RMS Vault payments. Guests could still complete a booking using a card type that wasn't assigned - such as Amex or Diners - bypassing the intended payment restrictions entirely.

What's been fixed?

The Booking Engine now correctly validates card types against your Online Options configuration at the point of payment. Only card types that have been assigned to the IBE will be accepted. If a guest enters a card type that isn't configured, the card field will be flagged and they won't be able to proceed with that card.

This applies to both desktop and mobile.

What does this mean for your guests?

The checkout experience remains smooth for guests using an accepted card - they'll see clear visual confirmation that their card is valid. Guests using an unsupported card type will be prompted to use an accepted alternative before completing their booking.

Do you need to do anything?

No action is required. Just make sure your accepted card types are correctly configured in Online Options - the Booking Engine will handle the rest.

What was the issue?

For properties using the Book by Area category setup with the "Show area on confirmation email" option not enabled in Online Options, an internal Area ID number was incorrectly appearing on the booking confirmation page and confirmation email when a guest booked via the rates listing. 

What's been fixed?

The Booking Engine no longer shows the area name or ID when the toggle is not activated in Online Options when the categories are setup to be book by area. The behavior is now consistent with what you'd expect based on your Online Options settings.

What do you need to do?

Nothing - this fix is automatic. If you have "Show area on confirmation email" not enabled in Online Options and your category is set to Book by Area, your guests will now see the correct area name in their confirmation communications.

What's new?

The Availability Calendar is now a standard feature of the new RMS Booking Engine - visible across all properties, automatically.

Here's what's changed and what you need to know:

Always on, for everyone The calendar now displays by default for all properties using the new Booking Engine. There's no longer a toggle in Online Options to turn it on or off - it's simply there, ready for your guests.

Rates on the calendar — your choice Want guests to see rates directly on the calendar? You can enable this in your Online Options settings. If you'd prefer to keep rates off the calendar view, simply leave the setting off.

Clean and focused The calendar shows availability and rates only. Restrictions are not displayed, keeping the guest-facing experience simple and distraction-free.

What do you need to do?

• ✅ Nothing required to show the calendar - it's automatic
• ⚙️ Head to Online Options if you want to enable rate display on the calendar

Why this matters Giving guests a clear view of what's available - and at what price -reduces friction and helps drive direct bookings. Less guesswork for guests means more conversions for you.

Availability Calendar Help Article

When searching with a guest count higher than a rate table's maximum occupancy, the booking engine was displaying categories as simply Unavailable — leaving guests with no way forward and no explanation.

This has been fixed. IBE+ now intelligently handles over-occupancy scenarios by offering guests the option to split across multiple rooms where available, or surfacing a clear message explaining the limitation when it isn't. No more mystery dead ends. 🎉

Previously, it was possible to save a reservation with a Tariff Type that was not assigned to the selected Company when creating a booking. The system showed a warning but still allowed the reservation to save, which could lead to incorrect rate usage and under-quoting.

This has now been corrected. When Use Rate Types for Companies is enabled and a user attempts to save a reservation where the selected Tariff Type is not assigned to the chosen Company the reservation will not save.

Help article

We’re excited to share a powerful set of enhancements designed to help you save time, improve cash flow, and deliver a smoother guest experience. This release brings together smarter automation, flexible payments, and new tools that connect RMS more deeply into your daily operations.

Here’s what’s rolling out now 👇

Accelerate cash flow with the latest in payments

Automated Invoicing & Payment

From cash slow to cash flow, take the manual work out of billing. RMS can now automatically generate invoices and take payments at the right time, reducing admin, minimising errors, and helping you get paid faster without chasing guests. 🔗 Learn more.

Advanced Payment Schedules

Want revenue that runs on schedule? With Advanced Payment Schedules, you can define flexible payment rules that suit your business, from deposits to staged payments, while keeping everything automated with RMS Pay , and transparent for guests. 🔗 Learn more.

Direct Debit with GoCardless

Fileless, frictionless and fully compliant. Offer a seamless, low-effort way for guests to pay via Direct Debit, powered by GoCardless. Ideal for longer stays, recurring charges, or payment plans, GoCardless improves payment reliability and reduces processing admin. 🔗 Learn more.

Apple Pay with RMS Pay

Turn every device into a wallet with Apple Pay, now available with RMS Pay . Faster checkouts, fewer abandoned payments, and a modern experience guests already know and trust.

Game changing upgrades to your guest experience

Interactive Maps with the RMS Booking Engine

Visualise your property like never before. Interactive Maps help guests book the perfect spot every time, allowing them to view sites, amenities, and availability at a glance. Speed up time to conversion with all-new mobile-optimized, Interactive Maps, available with the RMS Booking Engine . 🔗 Learn more.

Availability Calendars

Fill rooms with full transparency. New Availability Calendars in the RMS Booking Engine make category-level reservations quicker and easier for guests, reducing unnecessary clicks and enquiry volume. 🔗 Learn more.

Automated Discounts

Use smart incentivization to drive longer stays. No promo codes needed, set up to three tiers of discounts to reward guests and get more value from every reservation that comes through the RMS Booking Engine . 🔗 Learn more.

Automate the admin with these operational advancements

Sadie AI

Turn missed calls into opportunities with Sadie, your AI-powered concierge in RMS. New to our ever-expanding network of Partners, Sadie AI helps answer enquiries and make reservations, so you unlock revenue faster, while your team focuses on in-person service.  🔗 Learn more.

Zapier

Enrich your guest profiles with Zapier's no-code automations. Now available in our Partners network, connect your marketing and CRM tools securely to RMS to help you learn more about each individual from the get-go. 🔗 Learn more.

Ready to get started?

Together, these updates are designed to reduce manual work, increase flexibility, and give both your team and your guests a smoother, more modern experience. As always, we’d love your feedback as you start using these new features.

🔑 To activate new features in your RMS subscription, contact our expansion team.

🚀 Ready to improve your operations with RMS? Contact our sales team.

Night Audit Report has been Enhancement with New Option to Build Screen "Include Inactive Category" When the Option is Ticked, the Report will include All Rooms which were/are assigned to Inactive Categories covering the Build Selection Date 

Help Article - Night Audit Report

Generic Financial Export has been Enhancement with New Option to Build Screen "Include Inactive Category" When the Option is Ticked, the Report will include All Rooms which were/are assigned to Inactive Categories covering the Build Selection Date 

Help Article - Generic Financial Export

Add on Bookings Report has been Enhanced to Show "Guest No".

Help Article - Add on Reservation