When the interactive map was first introduced, area ID numbers were used as labels to get the feature into customers' hands as quickly as possible. This release upgrades that experience.

The map now displays meaningful area names - pulled using the following logic:

• If a guest description exists for the area, that will be shown
• If no guest description exists, the area description is used as the default

Names are truncated to 7 characters on the map itself, but the full name will display as expected in the side panel, confirmation pages, and confirmation email.

No action is required. This improvement applies automatically for all IBE+ properties using the interactive map.

A critical issue has been resolved where a successful payment through RMSPay could result in the booking failing to transfer into RMS 9+ - leaving guests charged with no confirmed reservation.

This has now been fixed. When a payment is successfully processed through RMSPay, the booking will always be created in RMS 9+ - complete with a receipt and all guest details - even where Create Direct Booking (CDB) is set to False.

No action is required. This fix applies automatically for all IBE+ properties using RMSPay.

When guests chose to enter their address manually during checkout, all address fields were displaying as mandatory - regardless of how they had been configured in Field Maintenance in RMS 9+.

This has been resolved. Manual address entry now fully respects your Field Maintenance setup - mandatory, optional, and hidden fields will all behave exactly as configured, and field labels and display order will match as expected.

No action is required. This fix applies automatically for all IBE+ properties.

Apple Pay is now live for all RMS Pay customers. Guests can complete payments using Face ID, Touch ID, or their Apple Watch — without entering a single card detail. It works automatically across all your guest-facing RMS Pay channels.

What you'll see

• Instant checkout for guests with Apple devices
• Biometric security improves payment authentication, reduces chargebacks
• Nothing to configure, it's automatically enabled with RMS Pay

Who can use it

Available at no additional cost to all RMS Pay customers using Pay By Link, Guest Portal, Booking Engine, Corporate Portal, and RMS Pay terminals.

Learn more in the Knowledge Centre.

The Demographic report has been refactored with separate queries for Reservation and Guest Reservation data. The report now correctly iterates over all guest records per reservation, ensuring accurate Adult and Children totals that align with the Occupancy report.

The "Allow Override of Rate Element" security profile control now correctly applies to both the Total Rate screen and the Reservation screen. When set to No, the Rate Element field is locked and non-editable across both screens.

Fixed an issue in the Function Library where a SQL transaction was being referenced after it had already been completed. The Accom Revenue Updater now correctly manages transaction lifecycles, allowing it to run successfully for all properties.

RMS has integrated Maya as a new eCommerce payment gateway, enabling customers in the Philippines to complete online transactions. This release expands RMS’s regional payment capabilities and improves the checkout experience for customers in the Philippine market by offering a familiar and locally preferred payment option

The users now can generate and download a password protected tribunal bundle, including the details of the reservation, transactions and correspondece.

Help Article

Within an enterprise database, properties have the ability to move reservations between properties.

To safeguard against invoices numbers clashing between properties, we have now enforced the cancellation of invoices before moving the reservation to another property. 

Help Article