🚀 Welcome to your Live product update for RMS Version 11.25.178.28!

We're pleased to announce the latest features and enhancements now available in RMS. These updates are designed to improve your RMS experience and help you make the most of your subscription.

📅 Expected Rollout dates

• 19 August - APAC
• 9 September - North America
• 9 September - EMEA
• 18 September - Rest of World

Dates are indicative and subject to change.

🌱  New and Improved Features

Along with 100s of little background tweaks and tinkerings to smooth out your RMS experience, we've added some handy new and improved features you'll love.

1. Improve your guest experience with enterprise RMS Pay tokens
Properties using RMS Pay in the same region now have the ability to share guest card tokens, streamlining their experience and improving connectivity across your enterprise.
🔗  Learn more about shared tokens

2. Housekeeping made simpler with company-level tasks and ad hoc assignments
Housekeeping just got easier! To improve flexibility and control, tasks can now be assigned at the company level. Furthermore, ad hoc tasks can also be added independently of a guest's booking, and assigned as shared responsibilities between housekeeping staff.
🔗 Learn more about task hierarchies

3. Cut digital keys and generate access pins with Salto KS
Love our integration with Salto KS smart locks? You'll love this enhancement, enabling properties to cut digital keys and access pins for guests about to arrive or already arrived and ready to check-into their room.
🔗 Learn more about digital keys

💫  Resources & Support

Need help getting started with the new features? Check out the RMS Help Centre for all our feature guides.

Previously, when cancelling a Master reservation with sibling bookings, the cancellation fee pop-up only displayed the fee for the first sibling, rather than the total fee for all bookings. This led to confusion and incorrect information being provided to guests. The cancellation fee pop-up now accurately displays the total cancellation fee for all bookings within a Master reservation. The pop-up also correctly reflects the cancellation policy requirements, ensuring users have the right information before confirming a cancellation.

This update improves field control and consistency across the platform. You can now: 

- Reorder fields in Dwelling Mode - Hide fields and have them stay hidden across modules

Properties with diverse revenue streams—such as F&B outlets, retail shops, recreational facilities, and other on-site activities—can now process payments using an RMS Pay standalone terminal. This allows you to accept payments independently of the RMS system while still benefiting from a single, consolidated settlement payout through RMS Pay. 

Help article

RMS 9+ now supports integration with HyperPay’s online payment gateway for properties in Saudi Arabia (KSA). This enhancement enables e-commerce payments (no terminals) through HyperPay’s Copy and Pay integration, with operations including capture, reverse, and refund. This provides users with a secure and streamlined way to process online transactions directly within RMS 9+, improving payment flexibility and compliance for the KSA market. 

Help article

We have extended our Traces to be available on accounts. This allows users to add a trace to an account and can be selected to show on the debtors ledger report.

On creation of a reservation for mining companies, there will be a default contract created, using the reservation default values. This minimizes the manual entry of the contracts for such reservations.

Previously, only users designated as system admins could utilize the Add Property and Room Type to Schedules option within scheduled reports. This limited access to a broader set of admin-only controls that many users don’t necessarily need. To support more flexible role-based access, this functionality is now controlled through Security Profile settings. Admins can selectively enable access to the report enhancement without granting full system admin privileges.

Help article

Housekeepers can pause the timer when they are completing a task. We now record the paused reason and time in in clean screen.

Help article

We have made improvements to the Verifone payment gateway integration, enabling the generation of a reusable token with every checkout request. This applies to both hosted payment pages and terminal-based transactions (PEDs), supporting streamlined repeat payments and improved customer experience.

Help article