🚀 Welcome to your Live product update for RMS Version 11.25.178.28!

We're pleased to announce the latest features and enhancements now available in RMS. These updates are designed to improve your RMS experience and help you make the most of your subscription.

📅 Expected Rollout dates

• 19 August - APAC
• 9 September - North America
• 9 September - EMEA
• 18 September - Rest of World

Dates are indicative and subject to change.

🌱  New and Improved Features

Along with 100s of little background tweaks and tinkerings to smooth out your RMS experience, we've added some handy new and improved features you'll love.

1. Improve your guest experience with enterprise RMS Pay tokens
Properties using RMS Pay in the same region now have the ability to share guest card tokens, streamlining their experience and improving connectivity across your enterprise.
🔗  Learn more about shared tokens

2. Housekeeping made simpler with company-level tasks and ad hoc assignments
Housekeeping just got easier! To improve flexibility and control, tasks can now be assigned at the company level. Furthermore, ad hoc tasks can also be added independently of a guest's booking, and assigned as shared responsibilities between housekeeping staff.
🔗 Learn more about task hierarchies

3. Cut digital keys and generate access pins with Salto KS
Love our integration with Salto KS smart locks? You'll love this enhancement, enabling properties to cut digital keys and access pins for guests about to arrive or already arrived and ready to check-into their room.
🔗 Learn more about digital keys

💫  Resources & Support

Need help getting started with the new features? Check out the RMS Help Centre for all our feature guides.

This enhancement improves the Housekeeping Portal by displaying the name of the housekeeper who completed each task in the list of completed tasks. Previously, the head housekeeper could not see which staff member completed a specific task, making it difficult to follow up or track accountability.

Help article

This enhancement introduces the ability to mark individual package components as ‘Non-Commissionable’ within RMS 9+. This allows properties to exclude specific package items (such as linen, entry passes, or additional guests) from commission calculations, ensuring that only eligible charges are included when calculating commissions for travel agents and wholesalers.

Help article

This enhancement improves the usability of the group allotment reservation list by ensuring only sibling reservations are displayed, rather than including the master reservation. Previously, the list displayed both master and sibling reservations, which could make it appear as though there were more reservations in the allotment than actually existed.

This enhancement adds three new fields—Preferred Pitch Group, Camping Unit Type, and Camping Unit Length—to the in/out movement screen in RMS 9+. These fields can now be selected in the column definition and will display for each reservation, allowing users to quickly identify campers’ requirements and allocate the most suitable pitch.

Help article

This enhancement improves the management of End of Month (EOM) expenses by allowing users to edit the "effective to" date when an expense is set to inactive. Previously, the system locked the "effective to" date to a future date, preventing users from making necessary adjustments. This led to manual interventions and data jobs to correct EOM expenses that were made inactive without updating the end date.

This enhancement addresses the calculation of owner income for OTA (Online Travel Agent) commissions when using the "Owner Income (Trust)" sundry option. Previously, even when OTA commission sundries were marked as "Owner Income (Trust)", the owner was paid the room rate less the commission, which impacted management fee calculations and owner statements.

Hotel code in Siteminder HTNG Channel Management Setup is used to link Siteminder to RMS for online booking delivery. A problem was identified where updating the Hotel Code in the Siteminder HTNG setup was not actually holding when saving.

The Check-in/Check-out feature enables accurate recording of the movements of guests in and out of the property for their stays.

An issue was identified where the option to Auto Check out on zero balance was not allowing the guest to choose Yes or No to depart the reservation when exiting the reservation account set to a $0 balance. 

We’ve resolved an issue where pasting an owner area name into the Quick Account Access screen caused the dropdown to not be filtered.