Check out the latest features, improvements, and product updates from RMS
RMS has integrated Maya as a new eCommerce payment gateway, enabling customers in the Philippines to complete online transactions within the RMS application. This release expands RMS’s regional payment capabilities and improves the payment experience for customers in the Philippine market by offering a familiar and locally preferred payment option.
We are pleased to inform you that the issue affecting Dynamic Surcharging when only Regional (Domestic/International) levels were configured has been resolved.
What was fixed: Previously, if only Regional surcharges were set, the system defaulted to the Card Type fee, and the correct surcharge was not applied. This has now been corrected. The surcharge will correctly apply based on the Regional configuration when sub-levels (Funding Source and Card Variant) are not set.
Impact: Transactions will now calculate the correct surcharge automatically, ensuring accurate fee application.
Bug Fix for Channel Mapping Wizard in Channel management setup. Rate Type not populating when importing from CSV. After fix the Rate type with valid Rate Type setup is populated successfully.
Users are able to create Add Ons on Master Reservations. Add Ons added on Master Reservation do not post charges as they are not assigned to a Rate/Room/Reservation. We should not have the option to Add or Remove via the Master, it should only be done on the sibling reservation.
If the Security Profile option 'Hide Accomm Values (Show as XXXX)' has been set to 'Yes' then users will see 'XXXX' in place of any dollar values for the Rate Amount and Account Balance. We had an issue where users were still able to view the rates on the booking chart while viewing the credit status. We have fixed this issue and now the credit status on the booking chart displays as XXXX.
When the interactive map was first introduced, area ID numbers were used as labels to get the feature into customers' hands as quickly as possible. This release upgrades that experience.
The map now displays meaningful area names - pulled using the following logic:
Names are truncated to 7 characters on the map itself, but the full name will display as expected in the side panel, confirmation pages, and confirmation email.
No action is required. This improvement applies automatically for all IBE+ properties using the interactive map.
A critical issue has been resolved where a successful payment through RMSPay could result in the booking failing to transfer into RMS 9+ - leaving guests charged with no confirmed reservation.
This has now been fixed. When a payment is successfully processed through RMSPay, the booking will always be created in RMS 9+ - complete with a receipt and all guest details - even where Create Direct Booking (CDB) is set to False.
No action is required. This fix applies automatically for all IBE+ properties using RMSPay.
When guests chose to enter their address manually during checkout, all address fields were displaying as mandatory - regardless of how they had been configured in Field Maintenance in RMS 9+.
This has been resolved. Manual address entry now fully respects your Field Maintenance setup - mandatory, optional, and hidden fields will all behave exactly as configured, and field labels and display order will match as expected.
No action is required. This fix applies automatically for all IBE+ properties.
Apple Pay is now live for all RMS Pay customers. Guests can complete payments using Face ID, Touch ID, or their Apple Watch — without entering a single card detail. It works automatically across all your guest-facing RMS Pay channels.
Available at no additional cost to all RMS Pay customers using Pay By Link, Guest Portal, Booking Engine, Corporate Portal, and RMS Pay terminals.
Learn more in the Knowledge Centre.
The Demographic report has been refactored with separate queries for Reservation and Guest Reservation data. The report now correctly iterates over all guest records per reservation, ensuring accurate Adult and Children totals that align with the Occupancy report.
