Summary

This Live release promotes the v10.26.202.1 Beta, which includes two bug fixes addressing reservation cancellation handling and owner record completeness for areas within interconnecting rooms.

Included in this Live release:

• Reservation Cancellation Fix — Resolved a 400 error when cancelling reservations where a cancellation policy rule had no sundry configured. 
• Interconnecting Room Owner Records Fix — Corrected incomplete owner history returned for individual areas within an interconnecting room. 
• 👉 Beta details: https://releasenotes.rmscloud.com/rest-api-v10.26.202.1----beta-R7c76

Notes

• This release is now available in Live
• Release Date: August 18, 2025 (AEST)
• Partners can begin using these changes in production immediately
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

Summary

This Beta release delivers two bug fixes: one resolving a reservation cancellation error when no sundry is configured on a cancellation policy rule, and one correcting incomplete owner records returned for areas within an interconnecting room.

Fixes & Improvements

Reservation Cancellation — 400 Error When No Sundry Configured

Fixed an issue where PUT /reservations/{id}/status returned a 400 error — "Cancellation Fee: no Sundry is configured on the Cancellation Rule or in Account Options" — when a cancellation policy rule was set up but no sundry had been configured. Reservations can now be cancelled successfully in this scenario. A cancellation charge will only be posted if the policy rule is met and a valid sundry is configured.

• Endpoint affected: PUT /reservations/{id}/status

Areas — Incomplete Owner Records for Interconnecting Rooms

Fixed an issue where GET /areas/{id}/owner returned incomplete owner records for areas that form part of an interconnecting room. Only the interconnecting (parent) area was returning the full owner history; the underlying individual areas returned only a single owner record. The endpoint now returns all applicable owner records for each area, including historical entries.

• Endpoint affected: GET /areas/{id}/owner

Notes

• Release Date: August 18, 2025 (AEST)— Beta only
• Please report any issues through standard support channels: https://rmsapi.zendesk.com/hc/en-gb/requests

We've made two improvements to the booking engine that give guests a smoother, more intuitive search experience.

Simplified search results
Guests no longer need to select a category type before seeing results. All available options are now returned on the initial search, allowing guests to browse everything first and filter down using the new pill selectors at the top of the results page — choosing between accommodation or site based on what suits them.

For site bookings that require mandatory details, guests can complete these via the pill selector or will be prompted when they proceed to book — keeping the journey moving rather than creating a barrier upfront.

Colour-coded interactive map
The interactive map now uses distinct colours to differentiate category classification types, making it easy for guests to identify accommodation and site options at a glance.

Together, these changes reduce friction early in the booking journey and help move guests more confidently through to completion.

Dock and berth categories are now visible and bookable through the booking engine again, shown alongside accommodation and sites. Where a property offers multiple category types online, guests get a dock/berth filter option consistent with how other category types display.

You can now browse all your available accommodation, sites, and docks straight from search, without picking a type first. Category and map pages let guests filter by type as they go, and RV guests are only asked for boat or vehicle dimensions at the point of booking, not before. Results are grouped clearly by type, with availability status shown up front. This is designed to cut drop-off earlier in the search and lift booking conversion.

Room cards in IBE+ now display up to three key attributes (e.g. Ocean Facing, Air Conditioning, Washing Machine) configured at the category level, so guests can compare options without opening More Details, restoring parity with the previous booking engine.

Fixed a regression where the custom 'no availability' message configured in Online Options wasn't displaying on IBE+. Properties' custom messaging now shows correctly when no availability is found.

Fixed an issue where the postcode/ZIP code returned by Address Finder wasn't populating in guest address fields or passing through to RMS 9+, resulting in incomplete guest profiles.

Fixed an issue where adding a minimum or maximum nights condition to an online discount caused the linked rate type to disappear from search results entirely. Rate types now remain visible at their standard rate when a stay doesn't qualify for the promotion.

IBE+ now correctly enforces the maximum adults configured on a rate table, preventing guests from booking occupancy beyond the property's set limit.