New innovations, more value

Welcome to the Q4, 2025 RMS Product Update.

We're excited to introduce you to the latest enhancements we've been building, designed to improve your RMS experience and keep you in front.

📆 Release dates:

• APAC: 6 November 
• EMEA: 11 November
• North America & Rest of World: 18 November

What's new?

Interactive Maps

Our next-gen booking engine wouldn't be complete without a revamped maps experience now, would it?

• Mobile Responsive: 70% of bookings happen on mobile, so we've optimized for the small screen
• Interactive: Guests book from the map - the site, with the view and the amenities they want
  
• Exceptional experience: Real-time availability, geographically accurate, filter by amenities, intuitive zoom
• Seamless flow: Designed to boost engagement, build confidence, and convert sales 

Roaming Terminals

Designed for properties with on-site amenities, Roaming Terminals help you take payments securely, from anywhere on your property. Capture and close out payments on the spot, whether it’s poolside or at the café. Take your terminal to your guest with Roaming Terminals, powered by RMS Pay.

EPOS Now

Connect your food and beverage outlets to RMS with EPOS Now to bring your on-site food, drinks, and retail sales into the RMS ecosystem. Charges flow directly from EPOS Now into guest accounts, streamlining billing and eliminating manual reconciliation. It’s a smarter way to deliver a frictionless guest experience.

Turn lookers into bookers with the next-gen RMS Booking Engine

This year, we've been rolling out our all-new, mobile-first booking engine, and the impacts users are seeing so far speak for themselves.

• 35% more direct bookings
• 5-20% higher conversion rate (FYI, 5% is 2x the industry average!)
• 33% increase in average daily rate

And we're just getting started. 

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That's a quick download of the latest innovations from RMS. Don't forget to subscribe and follow our release notes regularly for the latest product updates. 

We'll be back with more next year ✨ 

We have resolved an issue where users would see a warning message about not meeting the minimum night stay requirement when moving a reservation on the Booking Chart—even if the reservation already met the restriction. This only occurred when the "Exclude Reservation Times" option was enabled in the Booking Chart settings.

Previously, when clients used custom SMTP settings for Electronic Direct Mail (EDM) campaigns, the EDM reporting overview in RMS 9+ showed a 0% open rate, even though emails were successfully sent. 

This fix addresses a critical issue for clients using Opayo cloud terminals, where duplicate receipts caused confusion and additional manual reconciliation. The update ensures accurate payment records and improves trust in the payment processing workflow.

When Split Reservations is enabled the Area change on the Reservation is accurately recorded for the Reservation Stay Dates in each Area. An issue was identified where the new split reservation was display an incorrect amount in the reservation screen caused by Exclusive taxes, but the correct amount when viewing the Total Rate screen or when creating the rate on the account screen. 

Help article

Previously, when processing an EFTPOS transaction by selecting an existing token on the receipt screen before selecting the EFTPOS option, the system would record the transaction locally without engaging the payment gateway or pin-pad. This resulted in a local transaction entry with no reference number, no card type, and no actual payment processed.

A Group is a named allotment that can be used for a Company, Travel Agent, or Guests travelling together on a Master reservation. It was found that when clicking on the Avaliability Chart icon from the allotment setup did not open the allotment. Resolved that the allotment will open on the availability chart. 

Help article

This enhancement improves the Housekeeping Portal by displaying the name of the housekeeper who completed each task in the list of completed tasks. Previously, the head housekeeper could not see which staff member completed a specific task, making it difficult to follow up or track accountability.

Help article

This enhancement introduces the ability to mark individual package components as ‘Non-Commissionable’ within RMS. This allows properties to exclude specific package items (such as linen, entry passes, or additional guests) from commission calculations, ensuring that only eligible charges are included when calculating commissions for travel agents and wholesalers.

Help article

This enhancement improves the usability of the group allotment reservation list by ensuring only sibling reservations are displayed, rather than including the master reservation. Previously, the list displayed both master and sibling reservations, which could make it appear as though there were more reservations in the allotment than actually existed.