🚀 Welcome to your Live product update for RMS Version 11.25.178.28!

We're pleased to announce the latest features and enhancements now available in RMS. These updates are designed to improve your RMS experience and help you make the most of your subscription.

📅 Expected Rollout dates

• 19 August - APAC
• 9 September - North America
• 9 September - EMEA
• 18 September - Rest of World

Dates are indicative and subject to change.

🌱  New and Improved Features

Along with 100s of little background tweaks and tinkerings to smooth out your RMS experience, we've added some handy new and improved features you'll love.

1. Improve your guest experience with enterprise RMS Pay tokens
Properties using RMS Pay in the same region now have the ability to share guest card tokens, streamlining their experience and improving connectivity across your enterprise.
🔗  Learn more about shared tokens

2. Housekeeping made simpler with company-level tasks and ad hoc assignments
Housekeeping just got easier! To improve flexibility and control, tasks can now be assigned at the company level. Furthermore, ad hoc tasks can also be added independently of a guest's booking, and assigned as shared responsibilities between housekeeping staff.
🔗 Learn more about task hierarchies

3. Cut digital keys and generate access pins with Salto KS
Love our integration with Salto KS smart locks? You'll love this enhancement, enabling properties to cut digital keys and access pins for guests about to arrive or already arrived and ready to check-into their room.
🔗 Learn more about digital keys

💫  Resources & Support

Need help getting started with the new features? Check out:

• Register to join the next product webinar, RMS Renditions 🚀
• Or visit RMS Help Centre for all our features guides

As part of our ongoing commitment to data security, we've updated the way passwords are stored and managed for Travel Agents/Wholesalers, Companies, Housekeepers and Owner Records within RMS.

What’s New:

• Passwords for these entities will now be hidden in the UI once saved, enhancing protection against unauthorized access.
• A key icon has been introduced, allowing users to reset passwords when needed, rather than viewing or editing existing ones directly.

This update aligns with best practices in credential security and ensures sensitive information remains protected.

No changes are required to existing passwords, but any future updates will need to be made using the new reset process.

CLICK HERE for resetting Travel Agents/Wholesalers, Companies and Housekeepers.

CLICK HERE for resetting for owner records.

Door Lock Integration for Salto KS door locks - allows encode Guest Key with Salto KS directly in RMS

RMS is pleased to announce its newest Door Lock integration with Salto KS a cloud based access management system.

This new feature streamlines payment processes for multi-property customers by allowing them to utilize a single payment token across various locations, provided they are located in the same region. This enhancement not only simplifies financial operations but also enhances the guest experience by facilitating seamless transactions across properties. Key Benefits: Unified Payment Processing: Operators can now manage payments more efficiently across multiple properties without the need for separate tokens for each location. Enhanced Guest Experience: Guests can enjoy a more seamless payment process when interacting with different properties under the same enterprise owner. Operational Efficiency: Reduces administrative tasks associated with managing multiple payment tokens, allowing staff to focus more on guest services. 

Help article

Event tasks are sundries used for events. We have improved this feature by making credit notes used in event tasks purple so they are easily identified.

We’ve added a new toggle to the Booking Chart options screen that gives users greater control over visibility. You can now choose to hide areas that is entirely out of order—meaning, the area contains only out-of-order bookings for the entire visible time range. - The toggle is off by default, ensuring the chart behaves as it always has unless you choose to change it. - When enabled, only areas that are completely out of order within the visible timeframe will be hidden. - This makes it easier to focus on available and operational spaces without distraction.

A Pro Forma tax invoice is an itemised bill of proposed goods or services not yet provided. We have improved out master proforma invoices to include a date range when generating. 

Help article

Housekeeping Tasks can be setup with a variety of scheduling options including advanced behaviour for weekends, holiday dates, and specific lengths of stay on a reservation. We have added the ability to setup housekeeping tasks on a company. This allows different companies to have different housekeeping schedules. 

Help article

Hold Amount on an Owner gives the ability to hold back money from being paid out to an owner to cover future expenses. We have improved this feature to allow users to remove the hold back amount from an old owner to allow them to be paid out their remaining funds. 

Users can now update the contract type description for standard contracts, provided the contract type remains unchanged. This enhancement supports improved flexibility in contract categorization and enables more accurate grouping and filtering, especially for reporting purposes.