New innovations, more value

Welcome to the Q4, 2025 RMS Product Update.

We're excited to introduce you to the latest enhancements we've been building, designed to improve your RMS experience and keep you in front.

📆 Release dates:

• APAC: 6 November 
• EMEA, North America & Rest of World: 18 November

What's new?

Interactive Maps

Our next-gen booking engine wouldn't be complete without a revamped maps experience now, would it?

• Mobile Responsive: 70% of bookings happen on mobile, so we've optimized for the small screen
• Interactive: Guests book from the map - the site, with the view and the amenities they want
  
• Exceptional experience: Real-time availability, geographically accurate, filter by amenities, intuitive zoom
• Seamless flow: Designed to boost engagement, build confidence, and convert sales 

*Coming soon.

Roaming Terminals

Designed for properties with on-site amenities, Roaming Terminals help you take payments securely, from anywhere on your property. Capture and close out payments on the spot, whether it’s poolside or at the café. Take your terminal to your guest with Roaming Terminals, powered by RMS Pay.

EPOS Now

Connect your food and beverage outlets to RMS with EPOS Now to bring your on-site food, drinks, and retail sales into the RMS ecosystem. Charges flow directly from EPOS Now into guest accounts, streamlining billing and eliminating manual reconciliation. It’s a smarter way to deliver a frictionless guest experience.

Turn lookers into bookers with the next-gen RMS Booking Engine

This year, we've been rolling out our all-new, mobile-first booking engine, and the impacts users are seeing so far speak for themselves.

• 35% more direct bookings
• 5-20% higher conversion rate (FYI, 5% is 2x the industry average!)
• 33% increase in average daily rate

And we're just getting started. 

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That's a quick download of the latest innovations from RMS. Don't forget to subscribe and follow our release notes regularly for the latest product updates. 

We'll be back with more next year ✨ 

Summary

This Beta release introduces enhancements to availability and rate calculation workflows, along with new API support for managing guest correspondence notes.
Partners are encouraged to validate these changes and provide feedback ahead of the Live release.

New Features

Availability & Rate Grid Enhancements

New request field: includeContiguousAvailableAreas (boolean)
Supported on the following endpoints:

• rates/grid
• rates/grid/quick

Swagger references:

• https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/availability/getRateGrid
• https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/availability/getRateGridQuick

Description
When set to true, the response includes the number of physically contiguous areas available for the category across the requested stay dates.
This field is only returned when explicitly requested.

This can be used to determine whether a single unit can satisfy the entire stay period, particularly for interconnecting categories or unit-level assignment workflows.

Guest Correspondence Notes

New endpoints have been added to support guest correspondence notes, enabling partners to create and retrieve internal notes stored directly on the guest record.

GET /activities
https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/activities/getAcivities

Retrieves a list of available activity types that can be associated with guest correspondence notes.

POST /guests/{id}/correspondence/notes
https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/guests/postGuestsCorrespondenceNotes

Creates a new correspondence entry of type Note on a guest record.
Notes created via this endpoint:

• Are saved directly on the guest record
• Are not associated with a reservation

Common use cases include internal notes and conversation transcripts.

GET /guests/{id}/correspondence/notes
https://app.swaggerhub.com/apis-docs/RMSHospitality/RMS_REST_API/1.4.42.1#/guests/getGuestsCorrespondenceNotes

Retrieves a list of correspondence entries of type Note for a guest.
This includes:

• Notes created directly on the guest record
• Notes associated with both the guest and a reservation

Notes

• Available in Beta only
• Live release scheduled for February 9, subject to feedback.
• Partners are encouraged to test and provide feedback ahead of the Live release
• Please report issues through standard support channels

An issue was identified that when taking a payment via Credit Card Receipt on a child reservation without a guest profile.  The credit card details were not saved.

Now, if you take a payment on a child reservation with no guest, the token will save to the Master Reservation.

We’ve resolved an issue where receipts were not posting in RMS when completing payments against pre-authorisation tokens created via EFTPOS terminals.

RMS has enhanced to export amounts to MYOB for the GL Code Account as per the Full Tax % and Concessional Tax %

RMS has enhanced to export amounts to XERO  for the GL Code Account as per the Full Tax % and Concessional Tax % 

Help article

Account Screen Proforma has been Enhanced to show “Additionals/Extras” as Individual Line Items. This is similar to what you would see on the Tariff Creation.

Help article

We have enhanced the mapping screen logic for channel connections in RMS 9+. This update improves performance, reduces unnecessary data storage, and provides a more reliable and user-friendly experience when managing room and rate mappings with OTAs (Online Travel Agents). 

New Connection Workflow

1. Open the mapping screen for a new channel connection.
2. Enter connection details and click “Connect to retrieve categories.”
3. OTA room/rate options are displayed for mapping.
4. Map products as needed and click Save.
5. A popup will confirm that unmapped products will be removed.
6. Only mapped products are saved and displayed.

We have resolved an issue where users would see a warning message about not meeting the minimum night stay requirement when moving a reservation on the Booking Chart—even if the reservation already met the restriction. This only occurred when the "Exclude Reservation Times" option was enabled in the Booking Chart settings.

Previously, when clients used custom SMTP settings for Electronic Direct Mail (EDM) campaigns, the EDM reporting overview in RMS 9+ showed a 0% open rate, even though emails were successfully sent.